Complaint Review: Merchant Merch Monster - Phoenix Arizona

I ordered 10 Dimebag Tribute bracelets on August 2, 2005. The proceeds benefit the victims of the Damage Plan (Pantera) band and their family. My credit card was charged on August 3, 2005.

I e-mailed on August 12, 2005 to find out when I could expect my shipment and Jon told me it would be 2-3 months before I could expect my shipment. I simply asked him why my card had been charged over a week ago if it would be that long before my shipment would be expected and he got rude with me, told me I was rude and refused to help me, and then refused my order, told me he would refund my credit card and told me my e-mails would be blocked.

See attached converstation that occurred via e-mail.

(The order will be canceled today as stated.

End of discussion. As stated all future emails from you wil lbe blocked and we will not see them.

Jon

www.MerchMonster.com

Streetteam.net

3120 W. Carefree Hwy Ste.1-339

Phoenix, AZ 85086

----- Original Message -----

From: Nyla

To: Info _MerchMonster.com

Sent: Friday, August 12, 2005 6:23 AM

Subject: RE: Order Process

Do NOT cancel the order. DO NOT refund the money. Ship the order when you get to it. I will wait. I am not rude! I simply asked a question. I am not the one that started using ALL CAPS. Sorry I bothered you! You can stop being rude to me. I am the customer! Ship the order, the card has been charged and I have already paid the bill, DO NOT refund my money! If you are the only handling all of this why do you say "we"? I am sure Dimebag, Vinnie Paul and the others are thrilled with your attitude.

Please just ship the order when you get to it. I just was asking a simple question. Thanks for taking the time to respond. Have a good day!

-----Original Message-----

From: Info _MerchMonster.com [mailto:[email protected]]

Sent: Friday, August 12, 2005 8:16 AM

To: Nyla

Subject: Re: Order Process

We will make this easy for you. We will cancel your order for you. You can then donate the money directly to the charity.

Please note it states - MOST orders take from 1-2 months to arrive. As this is all going to charity, we can not hire additional staff to help with the shipments. I am the only person taking, packaging and shipping EVERY order.

As you are too impatient and too rude to realize what an overwhelming task this is - I would rather you ive your money to the cause directly and not waste my time trying to appease you.

I will refund your credit card today and you can give the money directly to the charity. I will no longer respond to your emails.

Jon

www.MerchMonster.com

Streetteam.net

3120 W. Carefree Hwy Ste.1-339

Phoenix, AZ 85086

----- Original Message -----

From: Nyla

To: Info _MerchMonster.com

Sent: Friday, August 12, 2005 6:13 AM

Subject: RE: Order Process

No, but only because it is going to help a good cause. I will not order from you or your affiliates again however. That is ridiculous that it takes that long but you charge the credit card the day after you receive the order. Every other time I have ordered from a web site, my card has not been charged till the day before my product has shipped. Whether or not it is all posted CLEARLY on the website, you have my money but I will not have my product for 1-2 months.

AGAIN, the only reason I am not canceling my order is because it is going to a good cause.

-----Original Message-----

From: Info _MerchMonster.com [mailto:[email protected]]

Sent: Friday, August 12, 2005 8:08 AM

To: Nyla

Subject: Re: Order Process

It is an automated system. I wil lbe happy to refund your credit card - as all of this info is CLEARLY posted on the website. If you are not happy wit hthe service - we ill credit you card back, please let me know.

Jon

www.MerchMonster.com

Streetteam.net

3120 W. Carefree Hwy Ste.1-339

Phoenix, AZ 85086

----- Original Message -----

From: Nyla

To: Info _MerchMonster.com

Sent: Friday, August 12, 2005 5:56 AM

Subject: RE: Order Process

Then shouldn't you wait to charge my credit card till right before you ship my order?

-----Original Message-----

From: Info _MerchMonster.com [mailto:[email protected]]

Sent: Thursday, August 11, 2005 5:54 PM

To: Nyla

Subject: Re: Order Process

As stated on the website it takes from 1 -2 months for the order to arrive.

Jon

www.MerchMonster.com

Streetteam.net

3120 W. Carefree Hwy Ste.1-339

Phoenix, AZ 85086

----- Original Message -----

From: Nyla

To: MerchMonster Inc

Sent: Thursday, August 11, 2005 2:24 PM

Subject: RE: Order Process

when will these ship? You charged my cc a week ago?)

My credit card was credited today but that isn't the point.

Nyla

garland, Texas
U.S.A.