Char
Union City,#2Consumer Comment
Thu, November 04, 2004
They obviously didn't treat you like you were a criminal because they told you to turn your brother in. Yes it is stupid but you must provide them information on all excluded drivers even minor children. This is to protect you. Check with your new Insurance company you might be supprised to fine the same policy applies to them as well. Please tell me now a days who dosen't have an attitude? Most of the professional people I deal with have some form of Attitude problem due to the stresses in todays world. It seems from the all CAPITAL Letters you used that there is a bit of Attitude from you too. Look I understand you are angry and I am sure you have a right to be but it is not all the Insurance companies fault and it's not yours either. If you need to blame someone blame your brother. I am a policy holder and yes I don't agree with some of their practices but it is law that I have Insurance and I can afford it through them. I explained to you that I was in a rearend accident where my $2500.00 Blue Book Car had $10,000.00 dollars damage done to it by a 18 year old negelant driver. Even though I had only Liability (No Uninsured Motorist) My Adjuster worked with me for 2 months to try to get him and the owner of the car to pay. My court date is 11-17-04. Small calims. $5000.00 max I can win. Mean while I have unpaid Dr's bills,Frightened childeren who still have flash backs every time we have to drive by the place it happened. Oh did I mention that my children all have medical needs? One has kidney problems,another is blind in one eye and partially deaf in one ear and the other has behaveral problems. So while you have every right to complaine look at someone like me who has a lot to deal with by the loss of a car a lot worse off than you. Thank God for a family member who out of the kindness of his heart gave me money to put a down payment on a car. I am out $300.00 monthly for the car and $187.00 every two months for Insurance (Full Coverage). It is unfortunate for you that you had such a bad experiance with them. God Bless!!!
KIM
MIDDLEBURG,#3Consumer Comment
Wed, November 03, 2004
YOU'RE ALL THE SAME AT MERCURY, HAVE SOMETHING TO SAY, BUT DON'T LISTEN TO WHAT YOUR "CUSTOMER" IS SAYING. FIRST OF ALL BUDDY, I'M NOT "WHINING", I'M SIMPLY STATING SOMETHING THAT HAPPENED BETWEEN MYSELF AND A COMPANY THAT I PAY TO INSURE ME, AND IT WAS NOT DONE FAIRLY. PUT YOURSELF IN MY SHOES. THE CAR WAS STOLEN FROM ME, WHETHER IT WAS MY BROTHER OR A STRANGER. I PAY MY INSURANCE COMPANY TO PROTECT ME- NOT TREAT ME LIKE I'M THE CRIMINAL, AND NEVER RETURN MESSAGES. SO, NO, I SHOULDN'T HAVE TO COUNT MY BLESSINGS. THAT IS THEIR JOB. IF THE SHOE WAS ON THE OTHER FOOT, AND IT HAPPENED TO YOU, TRUST ME, YOU WOULD FEEL THE SAME WAY. YOU WOULD WANT QUICK, FAIR ANSWERS, AND FOR PEOPLE TO BE COURTEOUS. EVERYONE I DEALT WITH AT MERCURY HAD AN ATTITUDE AND TREATED ME LIKE I STOLE MY OWN CAR. THAT'S NOT HOW YOU KEEP CUSTOMERS.
DANIEL
National City Ca 91950,#4UPDATE EX-employee responds
Tue, November 02, 2004
You are fortunate that Mercury even paid that claim as you did not give your brother permission to use the vehicle. With any company it specifically states in the policy that if the person driving the vehicle does not have permission to use the vehicle there would be no coverage afforded- Count your blessings and quit your whining
Kim
MIDDLEBURG,#5Consumer Comment
Sun, October 24, 2004
As I stated in my first complaint, the KELLY BLUE BOOK value of my car was $13,600 at the time of the accident in August, and is now $13,480 in October. The amount they are offering me, $10,800, is WAY LESS than the value of my car in Kelly Blue Book. So therefore, NO, I'm not happy with it!@!! And as far as them having 90 days for the claim (I don't know if state of Florida is the same or different than California) the point about that is, CALL ME BACK!! I have left several messages that were not returned, and it was never explained to me as to why they were dragging the claim out. I understand if they needed to investigate the claim. That is perfectly fine. BUT AT LEAST EXPLAIN THAT TO ME!!!!! That was all I was asking. Be fair!
Char
Union City,#6Consumer Comment
Sun, October 24, 2004
I am a Mercury Insurance Policy Holder. I was involved in a rearend accident on 8-11-04. Unfortunatly the idiot that hit me was not insured and was driving his aunts car. Took them to small claims. Within 24hrs of the accident I spoke with my adjuster. She was helpful and we kept in contact at least 2 times per week. As far as your claim taking 2 months or so,if you call the California Department of Insurance they will tell you the Insurance Carrier legally has 90-Days to handle a claim. You probably were not covered for the rental car on your policy. The amount you were offered was the Kelly Blue Book for your vehicle. As far as the excluded drivers:Yes everyone in the house including minor children are supposed to be listed on the excluded drivers list.