- Report: #366442
Complaint Review: METRO PCS - Richardson Texas
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Author Confirmed
Why?
METRO PCS
2250 Lakeside Boulevard Richardson, Texas, U.S.A.
Phone:
1-214-570-5800
Web:
N/A
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Business Rating:
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METRO PCS Rips customers off and wont fix MAJOR mistakes Richardson Texas
I have been with Metro PCS for a year and never had to call with questions. So when I finally did call to ask that if I was going out of town and I didn't pay my next bill when it was due because I couldn't use it where I was, what would happen?
I was told by the rep that all would be fine, but I had to pay it in 22 days or they would disconnect my phone and I would lose my number and have to pay a $35 reconnect fee. They then said, that if I paid befor ethen, I would still get my month of service.
So I waited until Aug 8 and paid my bill based on the reps info. Well 11 days later they turned it off. I called and asked why, they told me the rep gave wrong info and my regular payment should be made AGAIN to continue service.
I complained and got a Supervisor who told me to go the the Metro PCS store and they could correct it. I go to the store and they says they have no account access, to call sustomer service.
It has been a back and forth thing...they won't issue a refund eventhough they admit the recording has the rep giving me wrong info and wont change my billing cycle either.
MKR
Some where mad in, Georgia
U.S.A.
I was told by the rep that all would be fine, but I had to pay it in 22 days or they would disconnect my phone and I would lose my number and have to pay a $35 reconnect fee. They then said, that if I paid befor ethen, I would still get my month of service.
So I waited until Aug 8 and paid my bill based on the reps info. Well 11 days later they turned it off. I called and asked why, they told me the rep gave wrong info and my regular payment should be made AGAIN to continue service.
I complained and got a Supervisor who told me to go the the Metro PCS store and they could correct it. I go to the store and they says they have no account access, to call sustomer service.
It has been a back and forth thing...they won't issue a refund eventhough they admit the recording has the rep giving me wrong info and wont change my billing cycle either.
MKR
Some where mad in, Georgia
U.S.A.
