- Report: #1441314
Complaint Review: MetroPCS - alexandria virginia
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MetroPCS
6104 rose hill dr alexandria, 22310 virginia, United States
Phone:
7039926600
Web:
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MetroPCS lemon phones alexandria virginia
I bought a ZTE blade from metro pcs on rosehill in Alexandria, VA in January. This was the FOURTH phone I had to buy in 18 months. In less than a week, the case was broken. Shortly after, I realized the metropcs technician hadn't properly formatted sd card that I had paid for. After 2 weeks, I reported specific problems with the phone. The franchise owner said he would have to factory reset the new phone, we scheduled a time to do so. When I came in the next week for the scheduled reset, he wanted me to do it. He tried showing me how, wouldn't explain why a supposedly new phone had to be reset.
In my attempt to follow his instructions, I lost 10 years worth of contacts. The phone didn't work well but some better, but I did file a BBB report. [email protected] offered me a replacement device that I never saw. In April, the phone was so dysfunctional that I was unable to work (I have no income without a phone). I tried purchasing new cords and charger, but that didn't help. I went to a corporate repair store to be told that the phone had known problems, was defective. They wanted to "factory reset" AGAIN, so I left and went to another company to start all over. In all, I spent $300+ in the first 4 months of 2018 and had to start all over elsewhere.
