- Report: #846654
Complaint Review: MetroPCS - Internet
Reported By:
Robert Walker -
Lake Worth, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
MetroPCS
33480 Internet, United States of America
Phone:
888-863-8768
Web:
http://www.metropcs.com/
Categories:
Business Rating:
(0)
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MetroPCS Metro PCS Pay the bill can not use the phone... Internet
My Pal from Thailand. Made the mistake of getting a MetroPCS phone. Has had this account for years and same number. English is not the first language so I called the so called Cust Service line from my Metro PCS phone.
He is the deal. The bill was just paid $50. and the phone quit working saying a payment was needed. Had the MetroPCS send the amount due via text.
Amount due is $0.0 -
How does one pay 0 or nothing?
They just made the payment and the phone does not work and now they want a nothing payment.
We call the so called customer service and give them the payment date, the amount paid and the phone number, name and customer number.
They demand a "security code" and will not sent it via a text. What is this? We are not trying to do ID theft - just trying to pay a bill for $0.0 amount and get the phone working.
They demand the phone owner go to the service center for help.
Last time I went to the so called service center for my account I waited in line for over one hour.
What a load of crap - of course Sprint and ATT are no better and more expensive.
I have my account with these morons also...
Maybe not for long...
He is the deal. The bill was just paid $50. and the phone quit working saying a payment was needed. Had the MetroPCS send the amount due via text.
Amount due is $0.0 -
How does one pay 0 or nothing?
They just made the payment and the phone does not work and now they want a nothing payment.
We call the so called customer service and give them the payment date, the amount paid and the phone number, name and customer number.
They demand a "security code" and will not sent it via a text. What is this? We are not trying to do ID theft - just trying to pay a bill for $0.0 amount and get the phone working.
They demand the phone owner go to the service center for help.
Last time I went to the so called service center for my account I waited in line for over one hour.
What a load of crap - of course Sprint and ATT are no better and more expensive.
I have my account with these morons also...
Maybe not for long...
1 Updates & Rebuttals
jayneedoe
United States of Americapayment issue
#2UPDATE Employee
Mon, October 22, 2012
I'm sorry you having issues with your payment. You should have received a confirmation number for the payment. These numbers are provided when a payment is made via phone, internet, or store. Without a confirmation number, customer service will not be of much help. As far as your pin goes, it is probably your friends birthday (8-digits). For example today's date would be 10212012. Good luck.
