I order Michael Kors Bag last January 14,2016 and received the merchandise January 25, 2016. I inspected the bag and found out that the zipper slider is missing. In other words the zipper cannot be closed. I email the crownkingfisher.com regarding the missing slider and answer me back to take picture to verify. I took the picture and sent it to them and their response was "ello, I am sorry, because shipping volume, there is no good to help you check" That was the exact response. I don't understand what they mean but I email them back and asked the country where they are located but they never responded to my inquiry. I sent them another e-mail but it looks like they stop communicating with me. I know Michael Kors is a known brand but the authorized seller which is the Crownkingfisher,com is I think the scammer. I was ripped by this company. I am filing this Ripoff Report to warn those who will order on line thru this Crownkingfisher.com. I am a senior citizen and I hate being ripped off by this company.