- Report: #536355
Complaint Review: Miche Bag - South 300 West Suite300 Internet
Reported By:
Eileen -
College Park, Maryland, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Miche Bag
9980 South 300 West South 300 West Suite300, 84070 Internet, United States of America
Phone:
866-276-9159
Web:
Categories:
Business Rating:
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Miche Bag sold me a defective piece of junk purse then lied to me over and over promising a replacement which never showed up. South 300 West Suite300, Internet
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My name is Eileen my email address is (((REDACTED))). I would like the whole world to know what a rip off the Miche bag company is. They sell very expensive purses over $100.00 and outer shells that are magnetic some cost $45.00 each some cost $30.00 each. I bought one of these pieces of junk and the zipper ripped out of it. I could have done much better at Walmart! When I called there the first time I was told that there was no warranty. So I emailed customer service. I got a liar named Julie who assured me that my new bag was on its way. This was in October. It never showed up. SO I emailed her again and again. She said it was on back order but the back orders came in last week and yours is on the way that was just another one of her lies. It never showed up. Last week I called and spoke to Natalie. She told me it was ridiculous that they kept me waiting this long and because of this fact I could pick a free shell of my choice and they would send the shell with the replacement bag that night. This was over a week ago and it's now December. I have been fighting with this company since October. Natalie also lied to me! No bag ever showed up. Do not buy anything from this company. Miche bag is bogus! They do not stand behind their purses and they are all a bunch of liars!
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2 Updates & Rebuttals
Eileen
College Park,Maryland,
U.S.A.
Miche Bag
#2Author of original report
Thu, January 14, 2010
I would like to thank "Susan" at the coorporate office of the Miche Bag Co. because she actually cared about my situation. She made it right. After I spoke with her, she sent a new purse out to me right away and as a matter of fact, she threw in a few gifts for me as well, for all the trouble I went through with the defect. I want to say thanks to Susan. I really do appreciate her help, her care and the free gifts!
Miche Customer Service
South Jordan,Utah,
United States of America
Miche Bag
#3UPDATE Employee
Wed, January 13, 2010
Miche Bag would like to apologize to Eileen for the delay in sending out the replacement product. As a company, our customers satisfaction is very important to us. We strive to always do right by the consumer. However, we also realize that we need to continue to work on our processes so that our customers do not have these types of problems. We would like to report that Eileen did receive her product on 12/10/09. Miche Bag is continuously working on product satisfaction along with excellence customer service. If you have any problems with your Miche Bag product, please email us at [email protected] or call the corporate office at 801.566.4243.
