- Report: #685021
Complaint Review: Microsoft - Internet Internet
Reported By:
John -
Norman, Oklahoma, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Microsoft
Internet, Internet, United States of America
Phone:
Web:
http://support.microsoft.com/
Categories:
Business Rating:
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Microsoft Microsoft refuses valid warranty xbox repair Internet
RE: Service request number: 1147077507Console serial number: 302030682205
I sent my son's xbox 360 Elite console to Microsoft for warranty repairs. I received e-mail notice today that they will not honor the warranty because the console has been tampered with. This is very interesting,as was warned that there is a possibility thatthey would do this,claiming tampering on a certain number of units returned for repair (perhaps to reduce costs? failure rate on the Elite model is about 18%) For that reason, I've taken a number of close-up photographs of the seal as a precaution, to prove that the unit has never been opened. I never would've believed that I would need the photos, but I've got them, at angles that show the serial number and intact seal together,so I can prove that the console has never been opened. I want Microsoft to honor the warranty, and I will accept nothing less.
