- Report: #1025750
Complaint Review: Microsoft - Internet Internet
Reported By:
Mike Strong -
Austin, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Microsoft
Internet, Internet, United States of America
Phone:
Web:
http://microsoft.com
Categories:
Business Rating:
(0)
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Microsoft Office 365 Not Working on their New, Expensive Surface Pro - Getting Support is "Impossible" , Internet
Microsoft Office 365 will not work on my brand new Microsoft Surface Pro combination laptop/tablet.
After spending two hours on the phone with their technical support yesterday and four hours today, trying to work with the Microsoft technical support team, I still cannot run Microsoft Office 365 on my new Surface Pro.
Two hours were partially lost when I had a scheduled call with tier 2 support, and they never called.
1 hour and 53 minutes were lost waiting on hold today, when I called tier 1 asking to get to tier 2.
On a personal side note, I think I'd prefer water boarding to the hold music they employ.
I cannot get support for this software purchase for this machine. The machine has a few other flaws, which I haven't even broached with them, because I was trying to get the Office 365 problem solved first.
I had no idea that Microsoft could be so inept at supporting their products.
I called back general customer service, but no one can help me escalate this. They just wanted to transfer me and put me on hold again.
Wow. Wish I could return this now.
Sigh.
After spending two hours on the phone with their technical support yesterday and four hours today, trying to work with the Microsoft technical support team, I still cannot run Microsoft Office 365 on my new Surface Pro.
Two hours were partially lost when I had a scheduled call with tier 2 support, and they never called.
1 hour and 53 minutes were lost waiting on hold today, when I called tier 1 asking to get to tier 2.
On a personal side note, I think I'd prefer water boarding to the hold music they employ.
I cannot get support for this software purchase for this machine. The machine has a few other flaws, which I haven't even broached with them, because I was trying to get the Office 365 problem solved first.
I had no idea that Microsoft could be so inept at supporting their products.
I called back general customer service, but no one can help me escalate this. They just wanted to transfer me and put me on hold again.
Wow. Wish I could return this now.
Sigh.
