- Report: #1249310
Complaint Review: Midway Chevrolet - Phoenix Arizona
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Midway Chevrolet
2323 W. Bell Road Phoenix, 85023 Arizona, USA
Phone:
602-773-0688
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Midway Chevrolet Hugh - service technician Tried to charge me $212.33 for unnecessary repair Phoenix Arizona
On August 14, 2015, I went to Midway Chevrolet to get my ignition switch replaced due to a recall on my 2008 Chevrolet Cobalt. After the work was done, I was informed by Hugh, one of the service technicians, that my car needed an engine mount replaced stating that it was leaking oil. They wanted to charge me $212.33 for this work. I indicated to him that I would take my car to my mechanic and have him take a look at it, and if Midway Chevrolet would match the cost that he would charge, I would possibly bring it back to Midway and have them do the work. He did not give me any paperwork for this, as I do feel this was a scam. I have no proof that this is what he told me and I am sure he meant to not give me any paperwork so I could not prove what he told me, since it was false. My mechanic said no engine mount needed to be replaced, and that it is not something that "leaks oil". I was told by Midway that it could cause a lot of damage when the car heats up and that it is something I should repair asap since the temperature is well over 105 degrees. I also checked with my friend's husband, who is a retired mechanic for a competitor of Midway, and he confirmed that no engine mount needs to be replaced. He even put it on his lift to show me where the engine mounts are located, and that they are not "leaking oil", which is something that they don't do. Needless to say, I am livid. Someone in sales by the name of Sam called me and I indicated to him that I am very angry that Midway was trying to rip me off. Sam said he would relay the information to the service department's manager, but I have heard nothing back from him.
I was also told by my mechanic that a lot of his customers are people who purchased their car from Midway, but will not get their car serviced there because they "feel that Midway service department does not know what they are doing". I know this is hearsay, but I feel the same way. Not only that, but I feel that they are in the habit of attempting to rip-off people for repairs that do not need to be done. I feel that they have a scam going on and I do intend on reporting this to the Attorney General's office. I could have put out over $200.00 for nothing! This is dishonest and they should have to answer to this outrageous act.
