auklander
CHICAGO,#2Consumer Comment
Sat, June 16, 2012
Stay away from this company. A quick search of the internet will find many instances of former clients reporting that GEA failed to perform and then refused to return deposits. If you fee you have been scammed by this company, email [email protected] as we are preparing a class action lawsuit and you are welcome to join.
History
United States of America#3Consumer Comment
Tue, May 15, 2012
I spoke with Mr. Mckay who informed me that they were indeed having system issues and were working diligently to resolve them; he also informed me that I lived in an area where they receive fraudulent loan requests all the time so they are weary of any request from my area. In my opinion, at least they take the time to thoroughly vet applicants, with that type of diligence the company will be around a long time. DO NOT think that this process is like a traditional loan; ITS NOT. Overall, I think they could have a good product if the level of communication was better between the company and the customer just make sure you have a good contingency period on any real estate contract so you don't lose earnest money while the loan is in processing. At this point I am completely satisfied with Mr. Mckay and his handing of my situation, he should hire reliable people like himself to work within the company.
History
United States of America#4Consumer Comment
Wed, May 09, 2012
Do Not believe what he says; they give everyone the same run around. They are slow, they blame the customer for things that they fail to do or follow up on. I filled out every document requested and it took them a month to order a BPO. DONT LISTEN TO HIM...RUN THEY WILL TAKE YOUR MONEY
GEA Headquarters
United States of America#5REBUTTAL Owner of company
Tue, April 03, 2012
Dear John,
We do not have a John borrower in New Jersey at all....
Please use your real Full Name, then we will be glad to respond / refund (as long as you complied to your signed processing contract). Please email the support desk or processor, this you should have in your records... If you are a real borrower.
Please make sure you have read in detail, our zero tolerance loan fraud policy posted on our website. Just to be kind, an make it easy for you or anyone else to find... we will re-post it for you today.
If you would have actually closed your file, we do refund your processing fee on the hud settlement statement / roll it into the loan. This can be refunded in the form of a title company issued check, or applied to your other closing costs (title, recording, taxes, insurance, etc.).
Do you pay an escrow deposit to buy a house? (and make cash offers at that) then run to us asking for funding? Please stop doing this everyone... can you get a house under contract with out proof of funds? without an escrow deposit?
My guess is you did not get that far due to your lack of completing the requested documentation check list as requested.. and You did sign that form, and a copy was given to every borrower 3 separate times on each file. Our guess is you did not read it, could not produce the information requested, or if you did... it did not match the information on your application.
We are glad to help... just email the support desk...
To all readers, we do have a mortgage broker (not approved to do business with our firm) running around the usa collecting fees from borrowers, using our company letterhead, logo, address, even showing them our site claiming to be an associate... please make sure that the associate with whom you are working with is an approved & active in our system associate.. If not we will assign you one close to your area.
If you are working with us, we will not work with brokers alone, we must speak and underwrite the client in house only & always.
Caution: we will be posting live online a copy of every complaint here. We will show all readers a sanitized version of the loan file start to finish... and we are talking every document, email, underwriting decision, loan committee decision, appraisal, bpo, title report, credit report late payments, bankruptcy, purchase contract.... everything. This will be posted shortly on our site.
We encourage every person to think before you cry wolf... you signed a contract to buy a house...not us!You paid escrow money? You also signed a contract for us to lend money at certain terms...Why? because you could not raise the funds yourself? you must answer any and all questions we have, we must feel comfortable, and then you fund. You must also pay off the loan.
We did not get the idea to buy that house, you did... so be a real estate investor, and do what it takes properly to fund your deal... If you do not like how we fund deals, you are always welcome to raise your own funds... it is much cheaper for you, and then you can set the rules, rates, terms, and payment scheduled.