Complaint Review: Migun Life - Fletcher North Carolina

The law is being misrepresnted in order to make customers think that they cannot be sold parts and that their Migun products can by law only be repaired at very specific authorized dealers.  "unauthorized" parts are being sold at up to 1200% markup.    

Why is the above response deceptive and inaccurate?   Migun beds are a "medical device" but they are essentiallly "over-the counter" available to the public....no different than an electronic blood pressure monitor, an air purifier that might be prescribed by a medical provider, or any other of many "medical devices" available to the public.  A doctor/provider recommends/prescribes the item that must meet "medical equipment" requirments and the customer/patient purchases it from a retailler.  The greater issue with Migun beds being a "medical device" are so that some insured custoers can qualify for insurance purchase/or reimbursement of a product that is often just too expensive for many to buy.   Migun offers a limited warranty with the usual stipulations and requirements of the purchaser, buti it's limited and neither Migun or a seller of their product is liable in any way for what an owner of their product does with or to their product.  

In essence, a few retailers are trying to monopolize parts availability and repairs in the US market by making customers and "unauthorized dealers" think that it's "illegal" to sell parts or repair their Migun beds in the US.     At best it's decptive misrepresentation of the law and at worst, it's a form or bullying.

If a consumer chooses to fix their car, vacuum cleaner, or computer, it's up to the consumer to decide what is within the scope of their skills.  The Migun products are no different.   Migun needs to make parts available and stop dealers from trying to miniupulate the parts and repairs market.

Migun corporate needs to put a stop to this damaging and unstaiinable business model.  Allowing dealers to make customers think they must ship their Migun products to specific locations for expensive flat rate or overpriced "complete rebuilding" when all that is needed is one $5 part will surely lead death of the brand in the US market.   Simply put a parts catalog on the web and make parts available to dealers and product owners alike. 

Thousands and thousands of class ll medical devices are bought and sold daily in the used market place. Why is Migun Life the only company to post this type of decipetive "disclaimer and warning for consumers" on Craig's List and Ebay?  Read their ad closely.  It's cleverly worded to scare potential buyers of any used Migun beds but their own.  Why, because they want to sell their own used beds and kill sales of all others.

Why would anyone want to chance buying Migun products when their managment exhibits to so little regard for previous customers.  I urge you to consider other massage beds such a Vigan, Cergagem and Nuga.  They make fine products and stand buy their customers.

Bed owners should contact Migun world headquarters in Korea and voice your concerns.

Migun Medical Instrument Co., Ltd.

666-5, Ungam-ri, Tong-myon, Yeongi-Kun, Chungnam, Korea

Tel:+82-2-489-3985 Fax: +82-2-488-8315

Chairman Sang-Bok Lee

Homepage:www.migun.co.kr

Inquires: http://www.migun.co.kr/2010_migun/Inquiry.htm

In spite of what Migun Life has written, their ongoing "warning" campain continues to hurt owners of Migun beds through decreased value and hindered sales of their used beds.  Their implication that there is something wrong with buying a used beds is false and misleading.

If Migun Life is serious about not wanting to hurt owners of Migun beds they should IMMEDIATELY remove their misleading ads from Craig's List, Ebay, etc.

From all of us at Migun Life we understand and appreciate your concern with consumer protection and the ability to resell a product. The FDA back in 2007 enacted a new law regarding labeling and registration of all classes of medical devices. The Migun models are registered as FDA Class II devices requiring us to adhere to all aspects of this new federal law. The Unique Device Identification (UDI) System is intended to assign a unique identifier to medical devices within the United States. It was signed into law on September 27, 2007, as part of the Food and Drug Administration Amendments Act of 2007. I have included a link to the FDA website that details the thousands of pages regarding this new law. http://www.fda.gov/MedicalDevices/DeviceRegulationandGuidance/UniqueDeviceIdentification/

In short, this law which went into full effect on September 24th 2016 requires us to inspect, certify and label all models requiring service, repair, resale and initial sale. As a consumer, this benefits you by ensuring that all Migun products have been repaired with authorized original factory parts by a trained technician. Other Class II devices include X-ray machines and Heart monitors and suppliers of these parts must follow the same guidelines as Migun.

The posted ad is intended as a disclaimer and warning for consumers unaware of the law and intended to save them money, time and frustration. If any questions need to be answered we ask you, please call us at 828-684-1800. We would gladly explain and clarify any misconceptions that may exist. Migun has incurred significant expense to be a part of this new labeling system and will continue to be on the forefront of consumer safety. If a safety recall were to ever happen we now have a way to notify the end user. We strive to provide a safe, effective and ultimately problem free product for all users.

In no way have attempts been made to devalue or stop sales. Migun has a great network of authorized distributors and sales personnel. Progress is being made to certify and train additional locations and personnel on the new law to ensure the corporate headquarters is not the only location available to seek repair and service. We have a buyback program if anyone is interested with those products being refurbished, certified and labeled. This allows the end user to buy an affordable and safe product that meets federal guidelines.

As an added protection for consumers we would like to notify everyone that Migun models HY3000, HY5000 and certain models of the HY7000 are discontinued. There are NO new parts available to repair these models. If they malfunction, they cannot be repaired.

In closing we would like to again ask anyone with questions to please call us at 828-684-1800.

From all of us at Migun Life we understand and appreciate your concern with consumer protection and the ability to resell a product. The FDA back in 2007 enacted a new law regarding labeling and registration of all classes of medical devices. The Migun models are registered as FDA Class II devices requiring us to adhere to all aspects of this new federal law. The Unique Device Identification (UDI) System is intended to assign a unique identifier to medical devices within the United States. It was signed into law on September 27, 2007, as part of the Food and Drug Administration Amendments Act of 2007. I have included a link to the FDA website that details the thousands of pages regarding this new law. http://www.fda.gov/MedicalDevices/DeviceRegulationandGuidance/UniqueDeviceIdentification/

In short, this law which went into full effect on September 24th 2016 requires us to inspect, certify and label all models requiring service, repair, resale and initial sale. As a consumer, this benefits you by ensuring that all Migun products have been repaired with authorized original factory parts by a trained technician. Other Class II devices include X-ray machines and Heart monitors and suppliers of these parts must follow the same guidelines as Migun.

The posted ad is intended as a disclaimer and warning for consumers unaware of the law and intended to save them money, time and frustration. If any questions need to be answered we ask you, please call us at 828-684-1800. We would gladly explain and clarify any misconceptions that may exist. Migun has incurred significant expense to be a part of this new labeling system and will continue to be on the forefront of consumer safety. If a safety recall were to ever happen we now have a way to notify the end user. We strive to provide a safe, effective and ultimately problem free product for all users.

In no way have attempts been made to devalue or stop sales. Migun has a great network of authorized distributors and sales personnel. Progress is being made to certify and train additional locations and personnel on the new law to ensure the corporate headquarters is not the only location available to seek repair and service. We have a buyback program if anyone is interested with those products being refurbished, certified and labeled. This allows the end user to buy an affordable and safe product that meets federal guidelines.

As an added protection for consumers we would like to notify everyone that Migun models HY3000, HY5000 and certain models of the HY7000 are discontinued. There are NO new parts available to repair these models. If they malfunction, they cannot be repaired.

In closing we would like to again ask anyone with questions to please call us at 828-684-1800.