- Report: #761372
Complaint Review: Mike Brown Ford - granbury Texas
Reported By:
texklemer -
Granbury, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mike Brown Ford
granbury, 76048 Texas, United States of America
Phone:
Web:
mikebrownauto.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Mike Brown Ford Poor Service Department granbury, Texas
I have a choice on where I get my vehicle serviced and also where I buy my future vehicles. After today I can honestly say that it won't be at Mike Brown Ford. Yesterday(8/4/2011) I called the service depart to schedule my first
oil change on my vehicle I purchased at Mike Brown Ford. I was told to just bring it in. So I brought it in at 8:30 am. I walked out at 12:00 pm. During this time I began to ponder on what the acceptable amount of time an oil change and inspection should take. I came to the conclusion that what ever the acceptable amount my be, it was not 3 hours. While pondering that I also began to wonder the true cost that this oil change was costing me. As a videographer I bill $50 dollars an hour that means The oil change cost me 175 dollars plus the cost your business charged me. Which brings me to my final complaint.
I was quoted over the phone that the works package(which includes a tire rotation) would cost me around 35 dollars. When I arrived I asked about the cost of the an inspection and was told that it would be 14 dollars. So when presented with the bill I was expecting around $50 so I was a little surprised to see a bill for $70. I feel cheated and untaken care of, which is the worst experience possible especially since I'm now $240 dollars poorer.
