David
Ponca City,#2Author of original report
Wed, January 23, 2013
So you went on a cruise 1/13. What about the 8 weeks before that when you caused my bank account to be overdrawn twice?
I don't know what you are talking about when you refer to paydotcom. I never joined them and the number given to the bank for the transactions was the same. That is Mike Filsaime customer service.
I hope I can believe you about the refunds but you must pardon me if I don't believe it until I actually see it in my bank account.
Regardless, there obviously are severe deficiencies in the accounting practices of Mike Filsaime, inc. and until you have better control of it I must still remind the world buyer beware, especially there!
Nancy F.
Oakwood,#3UPDATE Employee
Tue, January 22, 2013
Hello David,
First, I am happy to report that your refund has been processed. (You should already have an email from our Payment Processor)
We sincerely apologize for the delay in processing your refund. First, allow me to apologize for all the mixup in these transactions. I have been away since before Christmas. On the 13th of January, I left on the Marketer's Cruise, and had no internet connection.
I am the Customer Support Manager - and some of the information you have is not correct. First, the $97 charges were for the Paydotcom New Member Special offer, which you chose to purchase when you joined PayDotCom. This is not an upgrade to MMBS nor to PayDotCom - it is a different offer that gives you access to AffiliateDotCom Premier Coaching program. This is offered to all new members of PayDotCom (which you joined after you purchased MicroModel Business System (MMBS).
I have refunded, just now, the charges of $97 placed on December 7 and January 7 - neither of which had been previously refunded.
I have also sent you a separate email with more detail on the refunds. You also said that the other charge was for $39 for MMBS - but the charge is actually $29.95. I'm not certain what you could have purchased for $39, as we do not have a product at that price. If there are any further charges to you that are not refunded at this point, please let me know.
We are also sorry you feel you have been scammed, because that is not and never was the case. Our intention has always been to complete your refund, and we did not intend for it to take this long.
Sincerely,
Nancy Fahey,
Customer Support Mgr.