- Report: #182463
Complaint Review: Mirage - Kansas City Missouri
-
Author Confirmed
Why?
Mirage
2450 Grand Kansas City, 64108 Missouri, U.S.A.
Phone:
816-274-7251
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Mirage In The Crown Center Hotel & Retail Shops discriminated against black consumer on the cell phone, but now white consumer on the cell phone ripoff Kansas City Missouri
My daughter was put out of the store by 2 big security guards because the store owner (so they said) stated she wanted my daughter out because she was on the cell phone. The security guards stated to Zekia if she goes into another store in the retail area they would call the police to arrest her. Zekia was on the cell phone talking to me about some earrings in the store. It was Zekia's birthday. I (Sheri) went to the store myself about 30 min.later.
I have already asked the police officer what should I do. I was told to be extremely nice and write down everything. Well I did, the woman that claims she is the owner was very nice in the beginning until I mentioned purchasing some earrings. With hate she remembered Zekia. I asked this woman as a concerned parent, Did Zekia steal, she said no, I ask did she fight or disrupt, the woman said no and stated to tell the truth she was quite pleasant but I CAN NOT COMPETE WITH A CELL PHONE.
I stated I was the lady on the other end and I heard the tone of your voice. By this time she told me to shut up and get out the store. I ask why are you talking to me with such hate and disrespect and I am not doing anything but trying to purchase earrings for Zekia's birthday. The woman who would not tell me her name said "You deserved to be talked to like that, so get out of the store".
By that time a few white women came into the store and one had a cell phone talking and the woman of the store left me hanging at the counter and push the button for the security guards to escort me out as she started waiting on the white women. I called the supervisor of the security guards and try to find out if this woman was really the store owner. I was told that she had the right to toss Zekia and myself out even though it was bad business because of the cell phone.
What made things even more difficult to understand was the tone of hate in this woman's voice but her voice and actions changed towards the white women even the one with a cell phone. I complained to the supervisor of the Hotel this retail shop was in (Crown Center Hotel in Kansas City)but no help all they would say that is it was not them that threw us out.
I was also told that trying to file a discrimination lawsuit against this white woman was a waste of time because it would be tied up in court and it would be a he said she said and no attorney would touch it. I have not experience such hate and embarrassment in all my life.
I asked if there was something in writing posted some the consumer would know if they would be tossed out for whatever reason and I was told not really, that it was something on the entrance but nothing to inform the public of a possibility that you will be tossed out and embarrassed by the store.
P.S. we refused to let ruin Zekia's birthday. I hope you can help us. This can not possibly be right.
Sheri
Kansas City, Missouri
U.S.A.
I have already asked the police officer what should I do. I was told to be extremely nice and write down everything. Well I did, the woman that claims she is the owner was very nice in the beginning until I mentioned purchasing some earrings. With hate she remembered Zekia. I asked this woman as a concerned parent, Did Zekia steal, she said no, I ask did she fight or disrupt, the woman said no and stated to tell the truth she was quite pleasant but I CAN NOT COMPETE WITH A CELL PHONE.
I stated I was the lady on the other end and I heard the tone of your voice. By this time she told me to shut up and get out the store. I ask why are you talking to me with such hate and disrespect and I am not doing anything but trying to purchase earrings for Zekia's birthday. The woman who would not tell me her name said "You deserved to be talked to like that, so get out of the store".
By that time a few white women came into the store and one had a cell phone talking and the woman of the store left me hanging at the counter and push the button for the security guards to escort me out as she started waiting on the white women. I called the supervisor of the security guards and try to find out if this woman was really the store owner. I was told that she had the right to toss Zekia and myself out even though it was bad business because of the cell phone.
What made things even more difficult to understand was the tone of hate in this woman's voice but her voice and actions changed towards the white women even the one with a cell phone. I complained to the supervisor of the Hotel this retail shop was in (Crown Center Hotel in Kansas City)but no help all they would say that is it was not them that threw us out.
I was also told that trying to file a discrimination lawsuit against this white woman was a waste of time because it would be tied up in court and it would be a he said she said and no attorney would touch it. I have not experience such hate and embarrassment in all my life.
I asked if there was something in writing posted some the consumer would know if they would be tossed out for whatever reason and I was told not really, that it was something on the entrance but nothing to inform the public of a possibility that you will be tossed out and embarrassed by the store.
P.S. we refused to let ruin Zekia's birthday. I hope you can help us. This can not possibly be right.
Sheri
Kansas City, Missouri
U.S.A.
2 Updates & Rebuttals
Darren
Hickory,North Carolina,
U.S.A.
CELLPHONE USE IN BUSINESSES...
#2Consumer Comment
Sun, March 26, 2006
NO MATTER IF YOUR DAUGHTER WAS ON THE CELL OR NOT, SHE AS WELL AS YOURSELF SHOULD NOT HAVE BEEN TREATED SO POORLY...THERE IS NO EXCUSE. ON THE OTHER HAND IT MAY BE PRUDENT FROM NOW ON TO HAVE YOUR DAUGHTER VIEW THE JEWELRY, LEAVE THE STORE TO DISCUSS IT WITH YOU AND THEN RETURN TO PURCHASE THE ITEMS. I WORK IN A JEWELRY STORE AND THE WAY WE HANDLE THE CELL PHONE SITUATION IS TO WAIT TILL THE CUSTOMER/ GUEST IS DONE WITH THE CALL BEFORE SHOWING MERCHANDISE. A LOT OF STORE HAVE BEEN ROBBED AND CASED USING CELL PHONES RECENTLY...THIS OWNER'S PROBLEM WAS THAT SHE(BY YOUR SIDE OF THE STORY)OVERREACTED BY HAVEING THE GOON SQUAD REMOVE SOMEONE FOR JUST BEING ON A CELL...THEN LETTING A DIFFERENT CUSTOMER BREAK HER RULE RIGHT IN FRONT OF YOU...POOR MANAGEMENT...POOR DECISION-MAKING...POOR CUSTOMER SERVICE!! EVEN IF YOUR DAUGHTER WAS SCREAMING INTO THE PHONE, HOW HARD WOULD IT HAVE BEEN FOR HER TO ASK YOUR DAUGHTER TO SPEAK A LITTLE SOFTER. GOOD LUCK
Melissa
Unknown,Missouri,
U.S.A.
crown center
#3Consumer Comment
Tue, March 21, 2006
Let me start out by saying that I think that woman's treatment of you was crazy. I don't understand how people like that stay in business. I noticed that you said you talked to the hotel supervisor. However, the hotel has nothing to do with the shops. The shops are not "in" the Westin Crown Center, they are just connected. The mall part is a completely seperate entity. So when the hotel supervisor said he couldn't help you because it was not them who threw you out, he was correct. Although, it sounds as if he wasn't very clear explaining the difference The mall has its own customer service desk. I looked them up on the yellow pages and they list a customer service number: (816) 274-7251. This is different from the security people. Maybe they can be of more help. There is also the website www.crowncenter.com. I would suggest calling them to see if you can file some sort of complaint on the business, although they probably can't do much of anything either. She did have the right to kick you guys out, although as you said it was bad business, because it was private property. She doesn't need a reason. But again, what she did was morally wrong and I'm not trying to defend her in any way. She should go into a store and be treated the way she treated you two, and then she how she feels. I hope this helps.
