Complaint Review: Mobile Messenger And MindMatics Alerts - Watertown Maine

My bill shows Amped Media as the service but the number listed comes back as mobile messenger.
I had never even heard of this company until I found a charge on my tmobile bill for $9.99. I can honestly tell you I never signed up for any services with any company let alone this one.
Mobile messenger is saying you have to double opt-in in their response and you get monthly reminders. I have full reports from tmobile of all my calls and text messages for that billing period. I never even received or responded to anything from this company yet somehow they signed me up for their services. How does this even happen?

Jessica
Kansas

We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 1800 US Pacific Time or email [email protected]. Unfortunately, we can only block phone numbers that have subscribed to our services.

Mobile Messenger is an industry leading global Business to Business service provider of mobile entertainment products and Billing. Our primary services are to provide delivery and billing of mobile phone content for companies that wish to offer mobile entertainment products to consumers. As part of our service offering we have also taken on the process of Customer Care for our clients. This provides the consumer with a reliable contact to manage any issues they may have. Our customer care service has been recognized as the best in the Industry. As a company we pride ourselves on customer service. Mobile Messenger now has live Customer Call Centre locally in the US and Australia. These centres have been positioned within their respective consumer regions with a view to address consumer contact quality of service, speed of service, and efficient execution of service. As a company Mobile Messenger and its clients adhere to the regulations set by the Mobile Marketing Association (MMA) and all carriers across the US. The business model operated within the US for premium cell phone services is a highly regulated industry. Consumers must double opt-in, meaning they must verify they are the owner of the device and are accepting the chargers. If a consumer would like to be unsubscribed from anyone of our clients campaigns, it is very simple, they can send in the word STOP to the shortcode eg33999, send an email to our contact centre [email protected] or call our USA Contact Centre on 1 800 416 6129. These instructions are also provided on all advertising material, the original welcome message and the billing reminder messages they receive each month.

Mobile Messenger is an industry leading global Business to Business service provider of mobile entertainment products and Billing. Our primary services are to provide delivery and billing of mobile phone content for companies that wish to offer mobile entertainment products to consumers. As part of our service offering we have also taken on the process of Customer Care for our clients. This provides the consumer with a reliable contact to manage any issues they may have. Our customer care service has been recognized as the best in the Industry. As a company we pride ourselves on customer service. Mobile Messenger now has live Customer Call Centre locally in the US and Australia. These centres have been positioned within their respective consumer regions with a view to address consumer contact quality of service, speed of service, and efficient execution of service. As a company Mobile Messenger and its clients adhere to the regulations set by the Mobile Marketing Association (MMA) and all carriers across the US. The business model operated within the US for premium cell phone services is a highly regulated industry. Consumers must double opt-in, meaning they must verify they are the owner of the device and are accepting the chargers. If a consumer would like to be unsubscribed from anyone of our clients campaigns, it is very simple, they can send in the word STOP to the shortcode eg33999, send an email to our contact centre [email protected] or call our USA Contact Centre on 1 800 416 6129. These instructions are also provided on all advertising material, the original welcome message and the billing reminder messages they receive each month.

Mobile Messenger is an industry leading global Business to Business service provider of mobile entertainment products and Billing. Our primary services are to provide delivery and billing of mobile phone content for companies that wish to offer mobile entertainment products to consumers. As part of our service offering we have also taken on the process of Customer Care for our clients. This provides the consumer with a reliable contact to manage any issues they may have. Our customer care service has been recognized as the best in the Industry. As a company we pride ourselves on customer service. Mobile Messenger now has live Customer Call Centre locally in the US and Australia. These centres have been positioned within their respective consumer regions with a view to address consumer contact quality of service, speed of service, and efficient execution of service. As a company Mobile Messenger and its clients adhere to the regulations set by the Mobile Marketing Association (MMA) and all carriers across the US. The business model operated within the US for premium cell phone services is a highly regulated industry. Consumers must double opt-in, meaning they must verify they are the owner of the device and are accepting the chargers. If a consumer would like to be unsubscribed from anyone of our clients campaigns, it is very simple, they can send in the word STOP to the shortcode eg33999, send an email to our contact centre [email protected] or call our USA Contact Centre on 1 800 416 6129. These instructions are also provided on all advertising material, the original welcome message and the billing reminder messages they receive each month.

Mobile Messenger is an industry leading global Business to Business service provider of mobile entertainment products and Billing. Our primary services are to provide delivery and billing of mobile phone content for companies that wish to offer mobile entertainment products to consumers. As part of our service offering we have also taken on the process of Customer Care for our clients. This provides the consumer with a reliable contact to manage any issues they may have. Our customer care service has been recognized as the best in the Industry. As a company we pride ourselves on customer service. Mobile Messenger now has live Customer Call Centre locally in the US and Australia. These centres have been positioned within their respective consumer regions with a view to address consumer contact quality of service, speed of service, and efficient execution of service. As a company Mobile Messenger and its clients adhere to the regulations set by the Mobile Marketing Association (MMA) and all carriers across the US. The business model operated within the US for premium cell phone services is a highly regulated industry. Consumers must double opt-in, meaning they must verify they are the owner of the device and are accepting the chargers. If a consumer would like to be unsubscribed from anyone of our clients campaigns, it is very simple, they can send in the word STOP to the shortcode eg33999, send an email to our contact centre [email protected] or call our USA Contact Centre on 1 800 416 6129. These instructions are also provided on all advertising material, the original welcome message and the billing reminder messages they receive each month.

Those services are so deceptive. They usually advertise free ringtones or entry into a sweepstakes. All you need to do is sign up online or through a text message and you are signed up for recurring charges until you stop them. I saw one person who was signed up for a daily sweepstakes entry for which they paid $.99/day. Definately a ripoff. Best thing to do is ignore those entirely and only get ringtones and other things like that directly through T-Mobile. It may cost $2.49 which is probably more, but you know what you're getting and you won't be ripped off or tricked into signing up for recurring charges.

I just wanted to say that t-mobile is not at fault for those charges on your bill. Those texting sites suck. A lot of times people subscribe to those services without even realizing it on the web or over the phone. Usually it is because of a promise of free ringtones. If you get any weird messages like that, text "STOP" to the number that send you the message (usually it is only a few numbers like 3-5 not really enough for a real phone number or anything) and then call t-mobile (or whoever your service provider is. I work for t-mobile and a lot of times it is true that they cannot credit you until after it is on the bill, but this way they are on notice that it is happening and that you have attempted to stop these unauthorized charges. So it helps them to stop these companies from preying on our customers. Believe me when I tell you that we at T-Mobile hate these things more than you know and that is why you were credited.