- Report: #380524
Complaint Review: Mobile Messenger - Internet
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Author Confirmed
Why?
Mobile Messenger
www.mobilemessenger.us Internet, U.S.A.
Phone:
800-416 6129
Web:
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Categories:
Business Rating:
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Mobile Messenger Unauthorized charges Internet
Mobile Messenger has been charging me $9.99 every month since I've gotten my cell phone. I've had my cell phone since July 2008 and it's only October 2008 and every month they charge me this and I've never texted them anything saying that they could charge me. I don't know why I'm being charged this every single month and it's such a hassle getting the charge credited back to my account. I've even tried to call them but they said leave a message and someone will get back with you in an hour. I did that and no one called me back.
Bwhitne3
Newport News, Virginia
U.S.A.
Bwhitne3
Newport News, Virginia
U.S.A.
1 Updates & Rebuttals
Tabitha- Mobile Messenger
Los Angeles,California,
U.S.A.
Mobile Messenger is here to help
#2UPDATE Employee
Fri, April 24, 2009
Mobile Messenger is a premium text message service that is initiated through various websites. This is a multi step process that begins with the customer entering his/her mobile number into the website, when the number is submitted a pin number is sent to their cell phone. The customer must then enter the pin back into the website and check the box that states that they have read and approve the terms and conditions . Once all steps are completed the customer is subscribed and sent a text message confirming subscription, informing the customer how to end services by simply texting the word stop to the short code provided, and charging the customer the fee that was approved upon the checking of the terms and conditions box. Depending upon the service and location of the customer, they are charged on a daily, weekly or monthly basis until stop is submitted or the customer contacts us and asks to be unsubscribed. We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 1800 US Pacific Time or email [email protected] Tabitha Mobile Messenger
