- Report: #803269
Complaint Review: Mobistealth - Salem Massachusetts
Reported By:
Jonathan Jones -
San Antonio, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mobistealth
262 Essex Street Salem Salem, 01945 Massachusetts, United States of America
Phone:
9789302941
Web:
http://www.mobistealth.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Mobistealth Jon Latorella (listed as owner) Mobistealth has limited customer support - will spam you with emails twice daily Salem, Massachusetts
Mobistealth is smart phone tracking software which stealthy tracks and records phones.
I signed up for Mobistealth's three month 79.99 USD deal. The software never worked, and there is NO customer services. All I got was an automated emails when I filed a support ticket. so I asked for a refund within 10 days which mobistealth promptly gave me.
I am here because since around October 1st, I have recieved auto customer service emails from mobistealth's worthless customer service. Two a day, everyday, for 58 days. I have emailed them repeatedly with no response.
There is NO customer service with mobistealth. The help desk:http://truehelpdesk.com/?mobistealth is simply an automated sink hole for complaints.
SpyPhoneForums.com may possibly be owned by Mobistealth. I attempted to complain there and my posting was going to be "moderated" and it was never posted.
If you are going to buy this product, make sure it works within 10 days, and DO NOT post a support ticket.
Here is the automated message I have been getting twice daily for the past 58 days:
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Dear Customer, Thank you for contacting Mobistealth Support.This is an automated response.Our Support team responds to emails in the order in which they are received, and you can usually expect a reply from us within 12 hours. However during weekends and holidays, we are not fully staffed so response time may exceed. We therefore request you to be patient. Thank you for allowing us to be of service to you.
Ticket ID: Subject: Re:
Department: Help and Support
Type: Issue
Status: Open
Priority: Normal
You can check the status of or reply to this ticket online at:
http://truehelpdesk.com/index.php?/Mobistealth/Tickets/Ticket/View/
Again, we thank you for your patience and appreciate your understanding as we strive to provide you with the best possible service. Kind Regards,
Mobistealth
1 Updates & Rebuttals
concerncitizen
United States of AmericaSpyphoneforums.com and Mobistealth
#2Author of original report
Thu, December 01, 2011
I am probably wrong about Spyphoneforums.com being associated with Mobistealth. Please disregard this sentence.
On this site it says I can update my report, but I could not figure out how:
Can I update my Ripoff Report?
Certainly... Changes to your Ripoff Report can be made at any time by submitting an UPDATE. Your identity will be verified with your e-mail address and your password. This will assure that YOU will be the ONLY one submiting UPDATES to your report. If your complaint is resolved or situations get even worse, you can always UPDATE your Ripoff Report with your new updated information. Reports can only be updated and not removed.
