Pingo
Burlington,#2UPDATE Employee
Fri, October 19, 2012
We wanted to respond from P.I.N.G.O. to help address your concerns and explain to any future readers.
When a customer asks for a refund it takes your bank or credit card provider up to 3 to 5 business days to process the transaction back If your account was not open, then we do not take the funds. In fact the telephone service is backed with 100% money back and call quality guarantee.
I'm not able to look up the details of your account in this format. However we pride ourselves on having a 95% customer retention rate earned from having a quality service.
We are truly sorry for your experience
- Customer Service