- Report: #697856
Complaint Review: moissaniteco.com - Las Vegas Nevada
Reported By:
ihatemoissanitecoTOO -
, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
moissaniteco.com
Las Vegas, Nevada, United States of America
Phone:
Web:
moissaniteco.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
moissaniteco.com shoddy work, non communicative, no phone number, hateful customer service Las Vegas, Nevada
Mike and Chris at moissaniteco.com are so condescending towards the customer through their email replies...IF they reply at all. Their benchwork is shoddy and cheap. The pictures of the moissanite rings, etc. shown on their website are not true pictures and once you receive the real thing, it's a true disappointment. Their products are falsely advertised and their customer service is definitely falsely advertised, that is, unless a company can be proud of treating their customers like they inferior human beings.
Heaven forbid if you have to return something you bought from them. They do not make it easy or simple. That's when they decide to try and make you feel stupid, ignorant and like you've done something wrong. (yes I know stupid and ignorant are basically the same thing). What's up with no phone number to contact them? I am starting to think they do not have anything but a web based site and that they direct all of their orders to a 2nd or even 3rd party to fulfill. I will not be buying anything else from this awful company. I have had 2 bad experiences with buying moissanite rings from them. One time? shame on them....Twice? shame on me.
Buyer beware.
Heaven forbid if you have to return something you bought from them. They do not make it easy or simple. That's when they decide to try and make you feel stupid, ignorant and like you've done something wrong. (yes I know stupid and ignorant are basically the same thing). What's up with no phone number to contact them? I am starting to think they do not have anything but a web based site and that they direct all of their orders to a 2nd or even 3rd party to fulfill. I will not be buying anything else from this awful company. I have had 2 bad experiences with buying moissanite rings from them. One time? shame on them....Twice? shame on me.
Buyer beware.
1 Updates & Rebuttals
MoissaniteCo
United States of AmericaIs this even a real complaint?
#2REBUTTAL Owner of company
Mon, February 21, 2011
Within 30 minutes of the posting of this complaint we received an email from BrandRevitalize.com, a company who supposedly specializes in covering up business complaints made online. The timing is just too coincidental. We have had no complaints from any of our customers in Michigan and so for the life of me, I do not know who this customer is. I just reviewed orders going back 3 months for all of our customers from Michigan, and I cannot find any.
The timing makes this complaint highly suspect. Doing a little more research it turns out that BrandRevitalize.com and other similar "reputation management companies" have a history of posting false complaints and testimonials on websites such as this, and then contacting the company to offer their "services". It is truly sad that the anonymity of the world wide web allows companies to try to earn revenue by damaging the good reputations of others. The names of Mike and Chris can be found from the 500+ testimonials customers have left on our website here at the link below. Maybe this is where BrandRevitalize.com found them.
http://www.moissaniteco.com/testimonials_manager_all_testimonials.html
If I am wrong, please provide me with something so I can respond to your complaint. We have had no complaints from any customers in Michigan that I am aware, and if you are a repeat customer, I am sure I would be aware of it. Visit any of the online jewelry discussion forums (weddingbee.com, betterthandiamond.com/discussion, etc. ) or even check our ebay feedback of 99%, and you will see we always treat our customers with courtesy and kindness. We are quick to respond to all email inquiries and returns are as easy as filling out the RMA request form on our website (which autofills if you are logged in). The quality of our jewelry is 2nd to none as so many of our customers on websites across the internet can attest to.
