- Report: #1095711
Complaint Review: Momentum BMW/Mini - Houston Texas
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Author Confirmed
Why?
Momentum BMW/Mini
10002 Southwest Fwy Houston, 77074 Texas, USA
Phone:
(713) 596-3100
Web:
www.momentumbmw.net
Categories:
Business Rating:
(0)
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Momentum BMW/Mini Bait and Switch Houston Texas
Bait and Switch ... A salesman by the name of Curtis Josey is whom I had the displeasure of working with. I went there yesterday to look at a vehicle that was priced well. I told him I would like to trade in my wife's current vehicle (worth $8000 minimum trade in value and sales for $10K as of now) and pay cash for the rest owed. I provided him with all the necessary information to get a "range" that the trade in value would be in order not to waste either of or time. His low # was around $5500 and his high was $7500. I told him $7500 would be my rock bottom as the vehicle is in EXCELLENT shape. He assured me all would be well and to go ahead and come back with my wife's car.
We were wanting to trade up to a crossover because my wife is expecting twins in a couple of months. The one they had is the same year as her car with 15K more miles than her car. I had my wife, who's basically on BED REST, drive over an hour to Momentum BMW so she could see the car of interest and so they could get the final trade in value. Curtis told me the Car was good to go and just got detailed. He spent his time with another customer and asked a different salesman to help us while he got her car appraised. We drove the car of interest and it was filthy inside, NOT DETAILED. After looking at it and wasting an hour of our time the other salesman brings us the "deal" they're willing to offer .... $3500. What a F&*$in' joke! They proceeded to get my information as if I was going to be dumb enough to finance something with them.
Momentum BMW is a sad excuse for a dealership. One would think they would want return customers but it looks like they're all about getting the next sucker! Buyer BEWARE!!!!!
