- Report: #1407589
Complaint Review: Monat Global - Nationwide
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Author Confirmed
Why?
Monat Global
Nationwide, USA
Phone:
8446966628
Web:
http://monatglobal.com/
Categories:
Business Rating:
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Monat Global TERRIBLE CUSTOMER SERVICE- CANNOT REACH ANYONE Doral Florida Nationwide
A friend of mine talked me into this product - telling me about how wonderful the product was and the support/ company was amazing. After purchasing a starter kit - before it even arrived - I started talking to co-workers, relatives and other friends telling me to send it back. Quite a few had already tried the product. Several said it made their hair fall out, others stated that trying to get a refund would take an act of God. As soon as I got the kit I I called their number and was on hold for an hour before I had to hang up and take care of my kids. I then sent an email request asking which address to send it back to because I had found two. The email sent me a generic response stating someone would get back to me. That was almost a month ago. In the meantime, I have tried on numerous occassions to call this business just to talk to someone. each time the hold time was at least an hour and still have not had a chance to speak to anyone.
I sent their package (unopened) back to the office in Doral FL. I also sent certified letters to both addresses I have for them in FLorida. I have filed a complaint with the BBB in FL as well.
Do not sign up for this product. I would never sell a product where you cannot reach someone in customer service. This has been an awful experience.
