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  • Report:  #133942

Complaint Review: Moneywayz / Turnkey Internet Systems Inc - Phoenix, Tempe Arizona

Reported By:
- monticello, Utah,
Submitted:
Updated:

Moneywayz / Turnkey Internet Systems Inc
3030 N. Central Ave #1 Phoenix, AZ 85012 Phoenix, Tempe, 85012/85282 Arizona, U.S.A.
Phone:
888-382.4640
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Product purchased on 2/25/05, using debit card. A family emergency occurred 2/25/05; Father in law had a severe heart attack. Moneywayz was phoned early on 2/26/05 since card info was not submitted to my bank. They were told my authorization was withdrawn and not to use the debit card. Checked with bank to confirm card was'nt used yet.

Monday 2/28/05 my card info was submitted anyway... Phoned them Tuesday 3/01/05; spoke with a manager by the name of Tim, ext. 226. Explained my situation, and was told he would reverse the transaction, not to worry and take care of my family. He seemed very nice and concerned... Yeah Right!!

I was told that if their package was shipped to me, just refuse it. Well, never received their package, and on Friday 3/04/05 the 515.00 was taken from my bank. Removed from my account...

Phoned and spoke with Timmy ( he doesnt like that name), and asked to have the transaction reversed as my wife and I needed to make a two hundred mile trip so she could be with her father.

His story and attitude changed, saying before my money would be returned I needed to send back their package, which I never received..

I reminded him of our earlier conversation, and again told him the money was needed for an emergency. That's when I was threatened; this was all my fault and that I was ten seconds away from him never refunding our money...

I reminded him that my debit card was used without my authorization. His response was "TOUGH, TO BAD", and hung up on me.

I phoned back once more, spoke with Al Klinger the sales rep. He was shocked at Timmy's attitude and said he would speak with him.. I have'nt heard back, and my calls to them are not being accepted..

This company and it's representitives left us in DIRE STRAIGHTS, as we are both on FIXED INCOMES!!

MY WIFE'S FATHER PASSED AWAY THAT SAME FRIDAY AFTERNOON, AND SHE WAS UNABLE TO BE THERE BY HIS SIDE TO SAY GOOD BYE, OR I LOVE YOU DAD!!!!!

John

monticello, Utah
U.S.A.


3 Updates & Rebuttals

Don

Tempe,
Arizona,
U.S.A.
You're still incorrect John, We have names that share a common word

#2UPDATE Employee

Wed, April 06, 2005

I can sympathize with John for his losses. But I must correct his error. Again I must point out; Turnkey Internet Systems is not affiliated with Moneywayz. Moneywayz is owned by Turnkey Wayz. I would be curious to see any Public Record that would show anything to the contrary. John have you seen the articles of Incorporation for my company, or Turnkey Wayz? If you had then you would see that they are two separate companies owned by different people. What you have seen are BBB reports that suggest we offer the same product nothing more. We have names that share a common word. At one time we offered the Moneywayz program, but at no time were we owned in part or in whole by anyone other then Mark Knight. And at no time did we have business dealings with you. The reports you make mention to are on the BBB, (Better Business Bureau). If you type Turnkey in to the BBB search you will get a list of several companies some of those companies offer the Moneywayz program. That does not mean that they are owned by Moneywayz. Moneywayz is not a company; it is a product and therefore can't own anything. As to the "screaming" and threats I would ask you to think back to that conversation John. You & I know for a fact that there was no screaming from Mark. If you think back I am sure you remember your voice raised and some unsavory comments made by you which I had left out of my previous rebuttal as a courtesy to you. This is not an attack on your person rather an attempt to show the truth of that matter. My company has done nothing to you. I have a question for you John. If you went to a super market and bought a soda, and that soda was not satisfactory would you be upset with the soda company or the super market that you purchased it from....... Ok now That having been said would you then also be upset with any super market that offered that brand of soda.... The answer has to be No. Who in there right mind would hold one company responsible for the poor experiences they had with a separate company even if those companies offered the same product. The employees of Turnkey Internet Systems know who we work for. We work for Mark Knight. The only person confused on this issue is You. Thank you for your Time Don Vineyard Operations Manager Turnkey Internet Systems


John

monticello,
Utah,
U.S.A.
uninformed Turnkey is affilliated with Moneywayz

#3Author of original report

Wed, April 06, 2005

It is unfortunate, but it seems that even the employees are mis informed or taken in by the higher ups... It is a matter of public record that Turnkey is affilliated with Moneywayz. That is why they were included in my original complaint... There are other complaints regarding this company, (Turnkey Internet Services), linking them to Moneywayz.. And not just on this website... I did not slander Mr. Knight, I just included his company in my report. If NBC wronged me; I would include GE.. It's that simple! As far as Mr. Knight taking the time to "explain" things to me... His explanation was in the form of threats, with lawsuits, lawyers, and whatever else he was screaming at the time.. He was told after repeatedly phoning me back two or three times, that it was "HIS" responsibility to remove his company's affilliation from the public records, not mine.


Don

Tempe,
Arizona,
U.S.A.
No Affiliation

#4UPDATE Employee

Tue, April 05, 2005

I would like to take a moment to address some of the charges made by John. I am the Operations Manager for Turnkey Internet Systems, which is owned by Mark Knight. For the education of all concerned I would like to draw attention to the fact that Turnkey Internet Systems is not affiliated with Moneywayz we are a separate company. We did not sell John anything, and the only time anyone from my office has spoken with John was when my owner Mark called John and asked him to remove his name and the name of our company from a report that had nothing to do with our company. Mark took the time to try and explain to John that at one time we did offer the Moneywayz sites, But we no longer offer these services and even when we did we where still a separate company. Mark advised John to contact the Moneywayz office and gave him there toll free number. Tis simply no reason to slander my owner or my company. If John has a problem with the service he received from Moneywayz he is well within his rights to voice his opinion. But to bad mouth my company when he knows we had nothing to do with his situation is wrong. That's all I had to say, John I hope you get some satisfaction from your situation. Thank you for your Time Don Vineyard Operations Manager Turnkey Internet Systems

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