- Report: #112514
Complaint Review: Monitronics - Dallas Texas
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Author Not Confirmed
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Monitronics
12801 Stemmons Freeway Suite 821 Dallas, 75234 Texas, U.S.A.
Phone:
800-447-9239
Web:
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Monitronics International ripoff Dallas Texas
I have never dealt with such a screwed up company in my life. My monitoring contract was sold to Monitronics after I originally signed up with at "local" vendor. That was fine. The system was installed and I had paid on it for well over a year then, I moved to a new home. They told me I could get my system moved without a problem and provided me a contract to do so. They installed a new system in my house. I then sold the house and asked for the monitoring to be cancelled on several occasions. They never complied with my requests. Instead they kept sending monthly bills and I kept calling. Each time they would tell me that we'll get your request processed. Finally I gave up calling them. They had no track record of my calls. No sir, we don't show that you've ever called.
Working in the business, I know that the call records are only good as what the agent that logs the call. One day in July I got a collections notice (over a year later) from CMI, a Dallas Based collections firm. I called Monitronics and offered to resolve the matter for a reasonable amount, not $821.00 for a $200.00 system they installed. The supervisor listened to my entire plight then simply said, "Well I'm sorry its out of our hands and has been sent to collections." Well first that is not right because they could pull it back from Collections as easy as they sent it.
However, I called CMI and tried to negotiate some form of arrangement. They refused to even discuss anything aside from 100% payment. A few weeks later I called and offered to set up payment provided they did not report it to the credit bureau because I was still recovering from an identity theft.
They offered to set up EFT checks for $102.69 per month and if I met that obligation they would refrain from disseminating it to the credit agencies. I received a subsequent letter dated 9/29/2004 from CMI telling me that I had refused to comply with any previous requests and pay my bill. Keep in mind that I set up EFT per their arrangements. I called on three separate occasions and finally today, was able to reach the original supervisor I talked to.
He told me that they never promised to keep it off my credit. They proceeded to tell me that if I agreed pay 100% of the balance he would pull it all back from the credit reporting agency. So not having anywhere else to turn, I submitted and allowed him to EFT my account for the money.
Monitronics has quite possibly the worst business practices I have ever seen. Their customer service is sub-standard in my opinion. I am reporting them to the States of Texas and Florida Attorney General's Office. I also intend to pursue the matter legally as I believe they may have violated contractual rescission periods on the "move" contract they gave me.
I find it disheartening that I went through all of this. I tried, in good faith, many times to settle with Monitronics, but they would not listen or respond.
But overall, shame on me. BUYER BEWARE.
Scott
Orlando, Florida
U.S.A.
Working in the business, I know that the call records are only good as what the agent that logs the call. One day in July I got a collections notice (over a year later) from CMI, a Dallas Based collections firm. I called Monitronics and offered to resolve the matter for a reasonable amount, not $821.00 for a $200.00 system they installed. The supervisor listened to my entire plight then simply said, "Well I'm sorry its out of our hands and has been sent to collections." Well first that is not right because they could pull it back from Collections as easy as they sent it.
However, I called CMI and tried to negotiate some form of arrangement. They refused to even discuss anything aside from 100% payment. A few weeks later I called and offered to set up payment provided they did not report it to the credit bureau because I was still recovering from an identity theft.
They offered to set up EFT checks for $102.69 per month and if I met that obligation they would refrain from disseminating it to the credit agencies. I received a subsequent letter dated 9/29/2004 from CMI telling me that I had refused to comply with any previous requests and pay my bill. Keep in mind that I set up EFT per their arrangements. I called on three separate occasions and finally today, was able to reach the original supervisor I talked to.
He told me that they never promised to keep it off my credit. They proceeded to tell me that if I agreed pay 100% of the balance he would pull it all back from the credit reporting agency. So not having anywhere else to turn, I submitted and allowed him to EFT my account for the money.
Monitronics has quite possibly the worst business practices I have ever seen. Their customer service is sub-standard in my opinion. I am reporting them to the States of Texas and Florida Attorney General's Office. I also intend to pursue the matter legally as I believe they may have violated contractual rescission periods on the "move" contract they gave me.
I find it disheartening that I went through all of this. I tried, in good faith, many times to settle with Monitronics, but they would not listen or respond.
But overall, shame on me. BUYER BEWARE.
Scott
Orlando, Florida
U.S.A.
4 Updates & Rebuttals
Scott
Orlando,Florida,
U.S.A.
Resolved
#2Author of original report
Thu, October 21, 2004
I am very pleased to say that after everything I was able to get the entired situation resolved after contacting the executiveresponse.
Scott
Orlando,Florida,
U.S.A.
Responded
#3Author of original report
Wed, October 13, 2004
I found the email address of [email protected] after I posted my report. I decided on an off chance to write to it and give them the courtesy of a chance to post a reply. To my amazement less then one hour after emailing I received a reply back from a real person and they had reviewed my case. Monitronics had addressed the issue and zeroed out my account. They also were working to get the collection agency to reverse any and all derogatory comments on my credit report. I was truly amazed at the speed of the reply. I never expected it. I guess what makes me sad is that we've gone through all this. I wanted to do the right thing from the beginning and it ended the way it did. Monitronics stepped up and took care of it. Now I just have to fight for my refund from CMI. It's funny because now that I've given CMI the information to pay my account in full, they won't return my calls. Maybe I should post a report about that place. I salute Monitronics for doing the right thing. I hope they can address their customer services/record keeping issues because the actual service they provide is good. Just the back side of things needed work.
Nancy
Irving,Texas,
U.S.A.
They are Horrible
#4UPDATE EX-employee responds
Wed, October 13, 2004
I feel for you...That is the worst company I ever had the displeasure of working for and I did for 3 years..People would send in their disconnects and they'd lose the letters, 5 and 10 year contracts sold to unsuspecting elderly it made me sick...I work for (((REDACTED ..read below why..))) now...They are honest and a great company...And unlike Monotronics, they do not buy out everyone elses contracts and we are up front and honest with our family!!! Good luck with Monotronics and by the way every call made is recorded...Send everything to them certified, keep a copy for yourself and when you call get the name and extension of the rep you are speaking with!!!
Kimber
Dallas,Texas,
U.S.A.
Monitronics International ripoff Dallas Texas
#5UPDATE Employee
Tue, October 12, 2004
First, allow me to express my appreciation to you. By taking time out of your busy schedule to document the issues encountered with the service provided by Monitronics. For a resolution to your complaint please contact me directly+ so that this issue may be resolved. Kimber Ritschel Executive Response Department Team Leader 800-447-9239 ext. 3131
