- Report: #1187392
Complaint Review: Monitronics - Nationwide
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Monitronics
Nationwide, USA
Phone:
1-(866)672-2034
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Monitronics Previous Name was System Network The sales person was deceptive in his approach & I thought he was here only to upgrade my system. Dallas, Texas
November 6, 2014
I live in a gated community which does not allow door to door sales. The sign is clearly posted on the gate.
Monitronics aka Security Network ignored the sign and came directly to my Mobile Home. They saw my previous Security Company sign and the salesman "Tage" said "I see you are with ADT Security". I said I had been and then he said they were here to upgrade me. I thought he was with ADT, not until he was having me sign a (5year contract) did I realize he had mis- represented himself and company.
They intalled a new monitor and gave me a necklace to use in the event I deeded help. Well he failed to tell me that you would have to be sitting ON the monitor because it only works 200 ft from the box. That stupid necklace would go off at all times of the day or night.
A week later Tage called to see how I liked my new system. I told him how I felt and that I wanted out of the contract. He said that wasn't possible that I signed a contact. I told him that I was told that I could break the contract according to the paperwork. He told me that I had 3 days to do that and it was now a week and it could not be done. After I complained for awhile, he finally offered me a 3 year contract and I said I didn't want any, that I felt he had coerced me and had been deceitful and I wanted OUT. His answer was NO!
I told my Manager what had happened and she was extremely angry and called the Head Office. She told them what happened and told them they needed tio release me from the contract. They refused again.
They had access to my bank account and took payments out automatically. I have now paid these people for 3 years and I am not giving them another cent. They can have me arrested and put me behind bars but I will NOT PAY!
I asked my bank to stop all payments to these people and they said to write a letter telling them I was going to do this and give them a copy. Now they won't stop harrassing me. They call all hours of the day or night. I am not answering their calls any more. They sent me a letter saying that I owe more than $700. but they are willing to accept $553. Even if I had it I would not give it to them.
I called Channel 3 and someone who called herself Norma Thursday was going to help me, but she forgot each time why I was calling and then she went on a two week vacation. I gave up on her.
I was just told to get in touch with Channekl 13 and I did. They suggested that I notify Consumer Affairs. I did and they are going to send forms to me. He also auggested that I contat my City Council and Mayor.
The Mayor referred me to the District Attorney's office and he said that this wasn't really a criminal case but rather contract disagreement but he is also going to send some forms because I think he's interested in the fact that these people prey on the Elderly knowing it takes awhile for us to get our bearings and by then they have us locked in.
I'm a senior who is tired of people who take advantage of us because we are old. I may be older that "dirt" but I'm not dead yet and I'm not giving in.
1 Updates & Rebuttals
Monitronics Cares
Dallas,Texas,
Monitronics Cares
#2UPDATE Employee
Tue, November 11, 2014
Hello,
We're very sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at [email protected] so that we may begin our investigation. We look forward to speaking with you and resolving this matter.
Sincerely,
Monitronics
Executive Response Department
