- Report: #1328360
Complaint Review: Monitronics - TX
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Monitronics
TX, USA
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Monitronics Scare you into getting an alarm system and you’re locked in for 5 years! Dallas, TX
When we first moved to a new state, new city, a door-to-door salesman came to our house and told me how bad our neighborhood is. That house over there was robbed and this house over here was broken into, etc., etc. With 3 small children at home, I was so scared (even though we came from Los Angeles to small town Tennessee, you'd think I'd know better...) we signed up for the alarm system. AFter a few months, I met the neighbors and found out that the stories were untrue and the area is very safe. So we wanted to cancel the $55/month alarm system. Well, it turns out there's no way to quit. so for the last 4 years, we've been paying $55/month for alarm system we don't even ever use. At first they told me taht within 6 months of the contract end date, we can get out for a discounted price, but that apparently was a lie also.
When I called and told them that I don't use the system, they became very condescending and told me that their system is so simple to use, even I should be able to learn how to use it!
Now we've sold our house and we're moving, but they still won't let me quit early. We have 6 more months worth of payments we have to make even though we won't even be living in the house.
Long story short, DON'T DO IT!!!! Before you sign up for a security system, make sure you're not lock into something for too long.
1 Updates & Rebuttals
Monitronics Cares
Dallas,Texas,
USA
Monitronics Cares
#2REBUTTAL Owner of company
Mon, September 19, 2016
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at [email protected] with your account information so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
