- Report: #1156915
Complaint Review: Monitronucs - Select State/Province
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Monitronucs
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Monitronics Alarm Service Refuse to cancel my service and continues to bill me! I DO NOT recommend this company! Dallas Texas
I have tried numerous times to cancel my service bc of a financial burden. Every time I call to cancel bc I'm falling behind on a payment they guve me the run around on canceling my service and even say they are goin to credit my account but continue to bill me. I did not ask for the credit only to cancel service so my bill will not continue to go up! They continue to call my phone while I am at work starting at 9am and two to three more times before I'm off work and continue to call on the evening! I just want the service canceled! My contract has been long out of date and I no longer neec their services! Obviously they have to scam ppl to continue their company! I am very frustrated at the continous collection phones and have even had to tell them I was turning them over to the Better Business bureau. Maybe someone else will be warmed from this company by my complaint, at least I'm hoping so! Do Not I Repeat Do Not get sucked into this scam!
1 Updates & Rebuttals
Monitronics Cares
Dallas,Texas,
Monitronics Cares
#2UPDATE Employee
Wed, June 25, 2014
Hello,
I want to start by sincerely apologizing for the way your account has been handled and I will personally take ownership of the situation. I have located your account and left you a message with my contact information. Also, I’ve opened a review on your account to insure the appropriate action is taken and your request is fulfilled. Please call me so that I may finalize my review and process your request. My phone number is 1-888-758-5900 ext. 70247 and I will be available until 5:00 p.m. CST.
John Kyser
Social Media Manager
Executive Response Team
