- Report: #955672
Complaint Review: Monro Muffler/ Brake & Service - Wooster Ohio
Reported By:
Elija -
Wooster, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Monro Muffler/ Brake & Service
Wooster, 44691 Ohio, United States of America
Phone:
Web:
Monro.com/appointment
Categories:
Business Rating:
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Monro Muffler/ Brake & Service Coupon "Bait & Switch" Wooster, Ohio
A coupon for Oil Change, Lube, Tire Rotation and Brake inspection was offered on line by Monro Muffler Brake & Service. The $ 19.99 price was clarified to add $ 17.00 for an upgrade to synthetic blend or high mileage oil bringing the price to $ 36.99. Upon arrival at the appointment time and presentation of the printed coupon, the technician (Ben) informed me that the cost for this exact service would be $ 69.00 or nearly double the coupon/advertised price.
If Monro wants to bring people into their service facilities using this "loss leader", they should honor what is posted on their website and in the coupon. Monro and/or their employee's dishonesty cannot be tolerated.
If Monro wants to bring people into their service facilities using this "loss leader", they should honor what is posted on their website and in the coupon. Monro and/or their employee's dishonesty cannot be tolerated.
3 Updates & Rebuttals
cgraber
New York,blaming the shop for being honest
#2REBUTTAL Owner of company
Fri, September 26, 2014
Actually the wording is add $17 for synthetic BLEND or high mileage oil. If your car requires FULL synthetic oil such as 0w-20 for example current price is 82.99 some markets have lower "sale" prices. This is not bait and switch it is the consumer not being educated on their car and throwing blame on the repair shop for them getting told an unpleasant truth. If they had used the cheaper oil and you had engine damage your warranty both from manufacturer and for issues directly linked to Monro would be all on you.
Elija
Wooster,Ohio,
United States of America
For a Fact
#3Author of original report
Wed, November 14, 2012
The facts that you replied with in your comments are not facts. They are your opinion. Please learn the difference.
The on-line coupon stated:
$ 19.99 Web Special
Get Oil and Filter Change
Free Tire Rotation
Free Brake Inspection
Free Check Tire Pressure
Upgrade to synthetic or high mileage oil. Add $ 17.00
There is no dispute about what was offered. What was listed on the coupon and what was presented as FACT by Monro Muffler/Brake & Service was a clear bait and switch tactic that needs to be advertised. For future users of Monro's Service I would suggest you call, like I did, set the appointment for the service, confirm it's a coupon they honor, and
RECORD THE CONVERSATION to play in a class action or false advertising lawsuit. That is what would be coming next if it mattered a hoot to me about their business. Perhaps the name of the company should be edited to Monro Muffler/Brake & DIS-Service?
muddpuppy
millersburg,Ohio,
United States of America
Oil change prices
#4Consumer Comment
Tue, November 13, 2012
Tax is pretty much added to anything you don't eat. A shop fee because you are using supply's not covered in the 5 quart conventional oil change package. If your vehicle uses more then 5 quarts of oil that's added on. I know for a fact you can not get a 5 quart full synthetic oil change done at any reputable shop in wooster with the service you get at Monro for less Valvoline instant oil change for 5 quart with filter nothing else is 69.99 before tax and fees without any other service (such as tire rotation included in Monro s )
