Cori
Las Vegas,#2UPDATE Employee
Thu, February 04, 2016
Hello, I am a stylist at Mosaic Salon and I was horrified as I read this woman's comments, first I apologize for your service and the way you feel you were treated. I have worked for Michelle and Tommy (owners) and have never seen either of them treat one human being badly, quite the opposite they are beautiful people. They help so many people and are wonderful. Unfortunately I think this was just one bad experience all the way around. I love working at Mosaic and have been treated with nothing but kindness and dignity. We are all individual renters at Mosaic so there is not one policy that fits all it is ultimately up to the stylist to decide if they are willing to give you a refund or have you come in to fix their mistake. I think the owners did what they thought was right , unfortunately when people are upset their anger speaks for them and it makes the other party not want to participate.
If you need any proof that we are a great salon follow us on Instagram, Facebook, and yelp. They all clearly show you we are a group of strong stylist with integrity,and talent. Every now and then people will be unhappy with the service and it is apart of our job to fix that. I will say this at the end reading her comments I heard a few things that let me know this wasn't all the hairdressers fault. #1 when calling a salon with rental front desk usually are beautiful young ladies or men whom do not do hair, so when you are asking them for a service they are only knowledgeable in base prices. Mosaic has a base price for services. So they start at set price and can vary.
I suggest if you call for service ask what exactly does my hairdresser charge?, also I never heard the woman say anything about getting anything with extensions taken care of, although at the end of her story I heard the comment about not getting extensions put back in. If you come in for your service and need extra things done it takes more time and cost more. If you need highlights and you have long hair it cost more, if your hair is thicker it cost you more, if you might need a toner to tone your high lights it will cost yoy more,it isnt just one price for all. Consider when you call to book appointments most front desks are not trained cosmetologist you will get a base answer and a base price. It isnt your fault or the front desks fault to know the exact answer to your needs until we see you and do a consultation. Please understand that when you call to book an appointment. Thank you , Cori