anonymous
Jacksonville,#2Author of original report
Thu, February 17, 2011
Ok, I want to correct something because RIP OFF Report won't let me take this post down. I would just like to say that I have attempted to take this down but have been unsuccessful. The owner of Motion has come back to me and has offered to solve my issues that I have had. He has completely satisfied my needs at this point and I don't at all fell ripped off. He sent me an email saying he would be happy to resolve these issues and that he was not at all trying to make me feel ripped off.
There were obviously some communication problems from both sides but all that has been fixed now and that's all I care about.I just wanted what I paid for and he has done that so I'm extremely satisfied with this company at this point.
He has clearly made the right steps to making this right and making me a happy client which I am today.
I just wanted to note that this report should not be seen as a complaint because my issues have been 100% resolved. They do great work and I feel 100% satisfied.
The Studio
Kansas City,#3REBUTTAL Owner of company
Sun, February 13, 2011
There are two sides to every story.
The issue presented on this "report" has been solved and proof can be provided privately upon request.
We never took money from this client without delivering. In fact, we only collected 50% of the total agreed amount per our original proposal and allowed the client more time from the 2 months clearly stated in the original agreement to provide the information we required to finalize the project.
We did have some communication issues due to the fact that this client came in at a time when our company was being re-structured (which explains the re-branding and has nothing to do with us trying to hide anything). We also moved into a new office space due to the re-structuring and growth.
At the time the client came in, work was being done in a freelance type setting and was going through the expansion into a more serious business. This explains the phone number issue, the new address, etc.
We hold nothing against this client and for the communication issues we had, we have apologized and again, have solved this matter to the client's satisfaction.
We have had many high-profile clients from the time of all of this happening and they are all very happy with the work we've done for them. We can provide references privately if needed.
For more information, please contact us directly at [email protected]
Thanks!
Leo de Leon
CEO
www.MotionMachineStudio.com
"We believe in your vision"