Complaint Review: Motor Mall - Jacksonville Florida

There is a scam going on for sure. I bought a car from Motor Mall with cash and when I went to get my title from the DMV there was a lein on it because it was written up as a finance not a sale. Also, everyone who gets cars from there has issues with them within the first month of having them. The owners should feel ashamed. They know what they're doing though because they've done it before! They're also known as Motor Maxx, Ocean Auto Sales and Prime fincance. I wish I would've done more research before I went or I never would have been scammed. Oh well. Lesson learned!

Wow!! Your response was exactly what was to be expected from a group of scammers that consider themselves a Business! I know exactly how financing works and I pay all my bills! However it's hard to pay a bill that ISN"T DUE YET!!! My first payment was not supposed to be made until July 15th!!! You tried to charge me for tags I DID"NT EVEN HAVE!!! Why? Because it had been 22 days since I purchased the car from you!!  SO let me explain customer service to you, since you OBVIOUSLY don't know how it works and I've Been in every aspect of Customer Service throught my working career. You treat your customers with respect, deal with the issue they have, COMMUNICATE with them (like if you don't agree with your sales person giving the customer until their first paymet to pay the taxes then call the customer on this genius invention called a phone, before you decide to repo the item), Listen to the customer and don't rudely cut them off when trying to deal with their issue and tell them that you don't have time to deal with them anymore especially when you are in the wrong. These are jut a few. And you may have been in "business" for years, you have changed your name a few times, Have wronged many people similarly, and have even had a investigative news report done on you 2years ago for doing THE SAME THING to people. Let's not even mention the Better Business Bureau's 100+ reports just like mine since you got that snazzy license in 2011! It's funny cuz you have soooooo many people saying that your "honest business" has scammed them or got over on them but you're the only ones saying that you're legit. Seems a little biased or a LIE!!!! You may have a license but not for long, because I have filed a complaint with the dealer license dept. and every person that contacts me about my posts on here and on BBB and on your Facebook wall, I encourafge to do the same. That same License dept has been contacted by other victims of yours before and told me so. SO since you don't know how to deduce dates on a calendar and have NO idea as to what you're talking about maybe you should not come on here with the BS post. Oh and you know what was even funnier, I received a letter a few days after the illegal repo stating that If I did'nt pay for the vehicle in full by that friday, you were putting back for sale on your lot! Even funnier is that it was dated and mailed on the same day you repoed the vehicle......means it was in the mail before you even took the car back! MOTORMALL/OCEAN AUTO and all of your other aliases ARE SCAMMERS DO NOT BY FROM THEM!!!! THEY ARE NOT A LEGITIMATE BUSINESS!!!BUYER BEWARE!!!!!

hey since you obviously do not understand how financing works i will explain it to you.  When you buy a car on a finance plan you are expected to make your payments ON TIME which clearly says so in the contract you signed.  if you are a seasoned customer and have made a few payments in the past we will be more likely to work with you (even though by law we dont have to) before you get reposessed however if you NEVER make one payment like it is in your case we are going to assume you are never going to make payments and repo the car so we dont lose it.  At no point did anyone tell you "you can make payments whenever you can" because that would make no sense and completely contradict your contract.  In the future i would recomment whoever you finance with you actually make at least your first payment within a few days of it being due because if you dont guess what they will repo you too.  In the mean time just becasue you are not competent enought to follow a payment schedule that you signed and got a copy of at least please refrain from calling honest businesses scams.  As that is not appreciated.  We are a licenced dealer in florida and have been for many many years.  IF we were a scam we would not have a lisence. We offer a warranty with every car and 7 days to exchange it for a different car if you are not satisfied with it.  So please before you blame anyone else for your lack of car take a good look in the mirror at the person that never made one payment.  Thanks