fishing_5
South Dakota,#2Author of original report
Mon, January 16, 2012
***Update***Today
1/16/2012, after my contract was canceled on 1/13, I noticed my credit card was charged the monthly payment amount. My concern is why would they do the monthly charge after I have cancelled this contract. Looks like Ill be calling them again and ask them to refund the down payment and a 1 monthly charge amount. If you they dont fix it I will report them for Credit Card fraud.
fishing_5
South Dakota,#3Author of original report
Fri, January 13, 2012
***Update**** Today 1/13/2012, I called customer service and told them I wanted to cancel my contract. So then they transferred me to my Rep(Jodie). I told told Jodie that I wanted to cancel my contract. He kept asking what was wrong with the contract. I told him again I wanted to cancel and I also told him that since I lost my job I needed to cancel my most recent big purchase, which was this contract. Luck for me I was in the 30 day period. Jodie gave me the run around about how much a new transmission was since my kind of vehicle is known to have transmission problems and his dad works for a repair shop and that labor rates were about $180/hour. After giving me his speech he then asked if I could afford it, after this I said no since im jobless and I kept telling him I wanted to cancel. Finally I got aggressive and told him to cancel my contract or transfer to someone who can. After saying this to him he said "there's no reason to get mad over this and I'll transfer to my manager". He didn't actually transfer me. He placed me on hold, about 10 seconds went by, and he(Jodie) was back on the line and said His manager told Jodie to go ahead and cancel this contract since I was within the 30 days. Jodie then told me that my down-payment of $130 should be credited back to my account within 3-5 weeks. I'll leave another update when I get my down payment back. Hopefully I won't see or fall for these scams anymore.
I know this isn't a possitive review site, but in the past I've had the Route 66 extended warranty on a previous vechilce. This is only available from Credit Unions. I have filed a claim before through Route 66 and the claim was approved and there was no BS. I will be getting route 66 again and others should.