- Report: #843685
Complaint Review: Mountain Rose Herbs - Eugene Oregon
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Author Confirmed
Why?
Mountain Rose Herbs
PO Box 50220 Eugene, 97405 Oregon, United States of America
Phone:
1.800.879.3337
Web:
mountainroseherbs.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Mountain Rose Herbs Poor customer service and no idea when you might receive an order Eugene, Oregon
I have dealt with Mountain Rose Herbs for a number of years and always believed in their products. Never really cared much for the customer service, but put up with it because of good product even though it seemed like they were always to busy along with their customer service.
Lately orders are being sent later and later with no indication of when they would ship or if it would be anytime soon. Herbs are a time sensitive thing especially if you are making tinctures on moon cycles.
This last order of 2/16/2012 brought an email on 2/20/2012 stating my order was shipped on 2/20/2012, Presidents Day and an invoice stated that it was shipped on 2/17/2012, who knows when. Since I cant ever get them to tell me when it is really shipped and when I might expect it, I have given up.
Communication and honesty go a long ways and to bad I could never get that from them.
Thank you
Edward L
(((REDACTED)))@aol.com
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Lately orders are being sent later and later with no indication of when they would ship or if it would be anytime soon. Herbs are a time sensitive thing especially if you are making tinctures on moon cycles.
This last order of 2/16/2012 brought an email on 2/20/2012 stating my order was shipped on 2/20/2012, Presidents Day and an invoice stated that it was shipped on 2/17/2012, who knows when. Since I cant ever get them to tell me when it is really shipped and when I might expect it, I have given up.
Communication and honesty go a long ways and to bad I could never get that from them.
Thank you
Edward L
(((REDACTED)))@aol.com
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Annie
Elgin,Illinois,
USA
Mountain Rose Herbs
#2Consumer Comment
Mon, March 07, 2016
I, too have been a long-term customer of Mountain Rose Herbs and find their customer service to be top notch. I've even chatted extensively with their customer service representatives for up to fifteen minutes. I've always had all my concerns and questions attended to politely and satisfactorily. I live smack dab in the center of the country and my orders have seldom arrived later than six business days from when I placed my order. They e-mail me when something that was out of stock comes in, without fail. If you're making tinctures on the cycles of the moon, simply allow more time when you place your order.
