Nelson1780
Gilbert,#2Author of original report
Sun, September 23, 2012
Here is the Customer rebuttal; it provides a solid example of how the company consistently failed to provide honest accurate information.
Owner customer ordered one truck and last minute ordered another truck that we got for them in the same day.
Customer The original estimate was based on an inventory where I selected items based on weight expectations. I later learned they would base delivery on space, and updated my inventory. I also had to added a few items. Our inventory update the day before increased the required trucks to 1750 sqft which required the second truck.
Owner - job was completed in the same day with no damages.
Customer Not true. Damages were incurred to a shelving unit when the shelves were dropped and broken, and there were several dings in my hard wood floors and walls. I didnt watch each piece go on the truck nor did the Owner so he couldnt know that. Secondly the job ended after midnight which is not the same day technically.
Owner upon delivery customer received a refund of 400 for slight damage that was caused through the move.
Customer Not true. This contradicts the previous statement. The refund was actually for $475 not $400. The reason for the refund was because of the size of the move warranting a larger discount. This discount was given prior to the delivery of my goods, and therefore the amount of damage couldnt be known, and a discount isnt really an acceptable means of addressing damage. I request a confirmation email of the discount for three days in a row and didnt receive it. The company reason was that the godaddy.com server issues prevented sending email.
Owner all of our employees that work for our company have a valid drivers license and a clean background check.
Customer I heard this several times. However the physical movers must be excluded from the term employees because they were hired from craigslist the day before which wouldnt have allowed for a complete background check.
Owner job was completed on time customer received all of the items
Customer 12:30am is hard to consider on time. There is no way for the owner to know we received all of our items, he subcontracted the delivery. We didn't receive all of our items. We are missing three items.
Owner - we are fully licensed and insured up to 750,000 as requested by the dot. for any questions call 5074012567.
Customer When I contacted the owner regarding filing a claim, he provided his personal email address, [email protected]. When I asked for the name of his insurance company and policy number he indicated he was self insured.
move improve
Rochester,#3REBUTTAL Owner of company
Thu, September 20, 2012
customer ordered one truck and last minute ordered another truck that we got for them in the same day. job was completed in the same day with no damages. upon delivery customer received a refund of 400 for slight damage that was caused through the move. all of our employees that work for our company have a valid drivers license and a clean background check. job was completed on time customer received all of the items. we are fully licensed and insured up to 750,000 as requested by the dot. for any questions call 5074012567.