- Report: #740141
Complaint Review: Moveout.com - Internet Internet
Reported By:
Karin -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Moveout.com
3161 State Road - Unit B Internet, Internet, United States of America
Phone:
888 BOX KITS
Web:
www.moveout.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Moveout.com order was submitted wrong, they didn't confirm it was even received, now they want me to pay shipping charges AND 15% restocking fee for the incorrect order! Internet
I placed an order for their moving kit online on Weds. As I was placing it I noticed it listed 2 of the moving kits, not just one. When I tried to go back it didn't let me. When I tried to call, their phone lines were down and the person listed an email address which I could not understand and is not listed anywhere on their website. I did not receive any sort of confirmation that the order even when through until the boxes showed up at our door. Now I tried to call them to explain the error, to which their response was, I can ship them back, paying for shipping and in addition I would need to pay a 15% restocking fee!!! For boxes!!! They are listed as a BBB accredited store, but they are not listed on the BBB site.
