Steve
Lansing,#2UPDATE EX-employee responds
Mon, May 05, 2008
This goes for anybody: if you receive a scratched or otherwise defective DVD or game, the best thing you can do is tell the manager on duty. Simply returning a movie or game that is damaged without informing anybody (and I hate to say this) may as well be a guilty plea. Obviously each situation is handled case-by-case, but not saying anything isn't going to help at all.
Play Guard
Timbuck,#3UPDATE Employee
Mon, April 28, 2008
I'm an employee. They tried to charge you the amount that is indicated in the computer as the "new" price, however if someone does not return a movie they are charged the used price which is usually $14.99 or less. This sounds like a manager who wants to get their numbers up. If playguard isn't to protect you in these situations then what's it for? A better suggestion would be to throw a quarter per movie you rent in a jar and if one is ever damaged, just pay for it. Employees are not told about any rules or anything concerning "damage protection", they're just threatened with termination if they don't convince enough people to get it.
Play Guard
Timbuck,#4UPDATE Employee
Mon, April 28, 2008
I'm an employee. They tried to charge you the amount that is indicated in the computer as the "new" price, however if someone does not return a movie they are charged the used price which is usually $14.99 or less. This sounds like a manager who wants to get their numbers up. If playguard isn't to protect you in these situations then what's it for? A better suggestion would be to throw a quarter per movie you rent in a jar and if one is ever damaged, just pay for it. Employees are not told about any rules or anything concerning "damage protection", they're just threatened with termination if they don't convince enough people to get it.
Play Guard
Timbuck,#5UPDATE Employee
Mon, April 28, 2008
I'm an employee. They tried to charge you the amount that is indicated in the computer as the "new" price, however if someone does not return a movie they are charged the used price which is usually $14.99 or less. This sounds like a manager who wants to get their numbers up. If playguard isn't to protect you in these situations then what's it for? A better suggestion would be to throw a quarter per movie you rent in a jar and if one is ever damaged, just pay for it. Employees are not told about any rules or anything concerning "damage protection", they're just threatened with termination if they don't convince enough people to get it.