- Report: #770251
Complaint Review: Mr. Tire - Frederick Maryland
Reported By:
Danny -
Frederick, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mr. Tire
1317 West Patrick St. Frederick, 21702 Maryland, United States of America
Phone:
301-663-3431
Web:
http://www.mrtire.com
Categories:
Business Rating:
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Mr. Tire Monro Muffler Brake Inc. Was told I could not get tires as advertised and they wanted to replace parts that were not bad. Frederick, Maryland
I took 2 tires to Mr. Tire in Frederick, Maryland on 8/13/11. I presented to the clerk Tom a advertisment for Goodyear Wrangler tires that I printed from their corporate website and I selected the Frederick, Maryland store for the correct pricing. Those tires were advertised for $109 each on the rim and out the door. The clerk Tom said he could not give me that price because that price is if you buy all 4 tires. Tom said the tires were $121.99 and then he whispered but I can give them to you for $115.99. He said that if I bring my vehicle in and get the other 2 tires he would adjust the price to reflect the advertised price of $109.00. They replaced just those 2 tires that day for a total of $247.50. On 8/27/11 I drove my vehicle to the same Mr. Tire to have the 2 front tires replaced and I spoke to the same clerk Tom. Again I presented the same advertisment for the tires and asked for an alignment also. This time I was given the $109 price for the tires but I was not compensated for the difference of the other 2 tires. Short time later I got a call from a clerk named Drew. He said that I needed a pitman arm and a idler arm. The tires, alignment and parts would cost $900. When I said that was too much Drew said they could use cheaper parts and that would lower the cost to $700. I told Drew just do the 2 tires and alignment. He kept asking me if I do any of the work myself. Sounded to me like he was fishing. When I picked up my vehicle at Mr. Tire the clerk Drew again asked if I do any of the work myself. Drew said that the alignment was done as best as they can without replacing the pitman arm and idler arm but they did not give me the results of the alignment. The total for these 2 tires and alignment was $318.81. When I drove away my steering was still off so I drove to Merchants Tire for an alignment. I did not tell Merchants Tire anything. They performed an alignment and the results showed the front rigt toe was off -35 and the front right was off +35 and the only thing they found wrong were the lower ball joints were worn which I already knew. I went back to MR. Tire with the results only to hear the clerk Drew making excuses. I also pointed out to Drew the list of things on the Mr. Tire receipt that the mechanic said need to be replaced totaling $1935.99. Some of the parts I had replaced less than 200 mile ago. I asked for a refund of $75.95 for the alignment since it wasnt done or done correctly. Drew obliged and refunded the $75.95. These guys do not want customers to just bring in the tires, they want you to bring in the vehicle so they can try to sell you parts that you dont need.
2 Updates & Rebuttals
Danny
Frederick,Maryland,
United States of America
Mr. Tire finally resolved my complaint
#2Author of original report
Wed, November 09, 2011
After 3 months of trying to get my refund, Mr. Tire (aka Monro Muffler Brake) finally resolved my complaint and is going to issue a refund and give me a gift certificate. I filed a complaint with the Maryland Attorney Generals Office Consumer Protection Division in October 2011 and today November 8, 2011 I received a reply from the Attorney Generals Office and Mr. Tire. Mr. Tire's response was 2 sentences. "All Mr. _____ had to do is call our customer service number when he had this problem and we would have handled his issue at the time. His requested refund of $12.72 will be sent to him and we will send him a gift certificate for future services." To sum things up, I did send an email to customer service and received no response and I did file a complaint with the BBB and Mr. Tire did not respond. The Attorney Generals Office was my last resort because obviously Mr. Tire had no intention to respond to my complaint. A big thank you to the staff of the Maryland Attorney Generals Office.
Danny
Frederick,Maryland,
United States of America
Mr Tire Corporate office ignores complaints
#3Author of original report
Mon, October 03, 2011
Mr Tire aka Monro Muffler Brake is not a member of the Better Business Bureau. I tried filing a complaint with the BBB against Mr Tire but after 5 weeks they did not respond to my complaint so the BBB dropped my case. My next step is to file a complaint with the Maryland Attorney General's Consumer Protection division.
