- Report: #1309210
Complaint Review: Mutual of Omaha - Phoenix Arizona
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Author Not Confirmed
Why?
Mutual of Omaha
3200 E Camelback Rd Ste 190 Phoenix, 85018 Arizona, USA
Phone:
(602) 265-8223
Web:
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Mutual of Omaha Mutual of Omaha Life Ins.United of Omaha Life Insurance Company Fraudulent and missleading presentation and falsifying the application. Phoenix Arizona
Agent came to our home portraying himself as a paid conselor for a service that would be mandatory for all home mortgages. He represented many companies that offered this product but "for us" the best would be Mutual of Omaha. It would cost a certain amount and there was no physical or additional underwriting. It would pay the mortgage for the survivor/beneficiary for as long as they were in the home. He no longer sold "whole Life Insurance" because those policies did not pay in a timely manor and by the time they paid the mortgage would be forclosed. He was at our home friday night and after discussing it further and a bad gut feeling we called first thing Monday morning to cancell the application.
He promised to take care of it. One week later we recieved policies issued from the application he submitted. However he had filled in parts of the application such as the premium which were double what he told us and we have the "reciept" that he left that shows that. He had NOT cancelled the application but rather put it through. I called again. He said he had requested the cancellation but the company had to do it this way and we would get a letter shortly that we could sign and send back cancelling the policy. Not feeling quite right about this the next day I called the Mutual of Omaha direct and talked to the customer service person. They did not have any record of the request to cancell and in fact had gone ahead and issued the policy. He explained that if we did not want the policy we would have to write to them requesting the cancellation.
At this point he felt the funds would likely be drawn from our bank account since it had gone on too long. I imediatley cancelled the policys by writen notification and tried to contact the "district office" where this agent works. I asked for the manager and was given his name an transfered to his extension. He did not answe so I left a message at 8:30 in the morning. He did not return the call and I called again in the afternoon at 4:35 and left another message. They do not respond and my only recorse at this point is to provide the details to the Insurance departmnt of Arizona. I have also attempted to contact United of Omaha Life Insurance Company administration to file a complaint but with no success yet.
