- Report: #92501
Complaint Review: MWI Connections - Omaha Nebraska
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Author Not Confirmed
Why?
MWI Connections
9500 West Dodge Road Omaha, 68114 Nebraska, U.S.A.
Phone:
800-568-2386
Web:
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MWI Connections, MWI HomeWorks, MWI PremierHealth Plus, MemberWorks Inc ripoff, unauthorized charges, partial reimbursement, no services just charges, never signed up, information was sold to this company. Omaha Nebraska
I found on my bank statement where MWI*Connections had charged me $139.95. They got my information from when I had ordered a gift for my wife off the television. This product cost me approximately $40, which was paid.
When I called my bank to report this charge (USAA), They gave me the phone number to call this company to receive a refund. I called the company and was greeted by a foreign person who asked for my phone number. After I told him my problem, he immediately tried to change the subject by offering me products. He also tried to sell me the very package that I had supposedly ordered before, which I was charged for. The way i found out this was the package is because he later told me he was sending out the package I was supposed to receive again, and when I asked what it was he explained in detail the exact package he tried to sell me.
I continued to demand I wanted my $139.95 back, and he continually responded with "sir, i apologize, but let me tell you about another great deal...". Continuously I told him all I wanted was my money back, and then he said he canceled my membership and would give me a partial refund. I said I will accept nothing more than the full refund, and he insisted all he could do was issue me a partial of $118.10. I reminded him this was an unauthorized transaction and I will go as far as I need to in order to recieve back my money.
Again, he tried to sell me something else. I asked him again what he was going to do about the money. He told me again he has canceled my membership, and I asked him how he could canceled something I never signed up for. I told him I never agreed, accepted or signed anything. I Emphasized I will report this unauthorized transaction, and he then apologized, told me he would give me a partial refund of $118.10, and then had the nerve to offer me another item!
At this point, I was beyong mad. Trying to control my temper but unable to control my tone of voice, I demanded that I speak with a supervisor. He responded with "yes, sir" and asked me if I would hold. I told him he had better hurry.
After waiting about 2 minutes, another man got on the phone with me. I believe he was named Christopher. I told him the situation and how all his representative would do was try to sell me something else. He told me he would refund my money in the next 3-5 business days. I asked him the amount the refund would be, he said $139.95. I told him I would be expecting not a penny more by the next wednesday (this was thursday) and he said ok. I then hung up and called back my bank.
They told me that since I had cleared the problem with the company, I was not able to report a dispute. What made me mad was that they would not place the funds into my account to cover other transactions that would go through to keep them from bouncing.
The next day, my cell phne check had bounced because of this. My bank charged me a$25 NSF fee, not to mention charges from my cell phone company.
This morning, I checked again for any more transactions. MWI had placed funds back into my account, but guess how much?
$118.10.
I would like to charge them for all the fees I recieved and the money they still owe me. What can I do?
This is a company that has been reported many times before and sued a number of times.
Gregory
Shaw AFB, South Carolina
U.S.A.
When I called my bank to report this charge (USAA), They gave me the phone number to call this company to receive a refund. I called the company and was greeted by a foreign person who asked for my phone number. After I told him my problem, he immediately tried to change the subject by offering me products. He also tried to sell me the very package that I had supposedly ordered before, which I was charged for. The way i found out this was the package is because he later told me he was sending out the package I was supposed to receive again, and when I asked what it was he explained in detail the exact package he tried to sell me.
I continued to demand I wanted my $139.95 back, and he continually responded with "sir, i apologize, but let me tell you about another great deal...". Continuously I told him all I wanted was my money back, and then he said he canceled my membership and would give me a partial refund. I said I will accept nothing more than the full refund, and he insisted all he could do was issue me a partial of $118.10. I reminded him this was an unauthorized transaction and I will go as far as I need to in order to recieve back my money.
Again, he tried to sell me something else. I asked him again what he was going to do about the money. He told me again he has canceled my membership, and I asked him how he could canceled something I never signed up for. I told him I never agreed, accepted or signed anything. I Emphasized I will report this unauthorized transaction, and he then apologized, told me he would give me a partial refund of $118.10, and then had the nerve to offer me another item!
At this point, I was beyong mad. Trying to control my temper but unable to control my tone of voice, I demanded that I speak with a supervisor. He responded with "yes, sir" and asked me if I would hold. I told him he had better hurry.
After waiting about 2 minutes, another man got on the phone with me. I believe he was named Christopher. I told him the situation and how all his representative would do was try to sell me something else. He told me he would refund my money in the next 3-5 business days. I asked him the amount the refund would be, he said $139.95. I told him I would be expecting not a penny more by the next wednesday (this was thursday) and he said ok. I then hung up and called back my bank.
They told me that since I had cleared the problem with the company, I was not able to report a dispute. What made me mad was that they would not place the funds into my account to cover other transactions that would go through to keep them from bouncing.
The next day, my cell phne check had bounced because of this. My bank charged me a$25 NSF fee, not to mention charges from my cell phone company.
This morning, I checked again for any more transactions. MWI had placed funds back into my account, but guess how much?
$118.10.
I would like to charge them for all the fees I recieved and the money they still owe me. What can I do?
This is a company that has been reported many times before and sued a number of times.
Gregory
Shaw AFB, South Carolina
U.S.A.
4 Updates & Rebuttals
Robbie
Montreal,Quebec,
Canada
what to do in this case
#2UPDATE EX-employee responds
Sat, June 19, 2004
When you tell them you want ALL YOUR MONEY BACK or A FULL REFUND..Then they have no other choice but to give it to you. Your bank can and has the power todo a charge back, they are being lazy thats all is laziness on their part. What I suggest you do is call mwi back along with your bank representative on the line with you. Once you get a hold of an agent from memberworks make sure the first thing you do is ask for their name and id number.(very important)then tell them you would like to talk with a supervisor, demand it letting the rep know you have your bank on line with you. demand a full refund from the supervisor along with any other charge..also demand to hear the audio tape and demand all other refunds such as overdraft, and any other fees which your bank charged you..they will probably ask you to fax in your statement which is nothing more than a stalling technique.. tell them you would like to fax it in personally to the Montreal office and to the attention of human resources Isabelle Savard..and you wish for your bank to get a call back from them as soon as the fax is received..inform the attorney general on what is going on and what happened..last thing to do is change your bank account and do not give it out to any one anymore.. when you demand to speak to a supervisor ask for Mark,leisa,debbie..they are great as for the others, they don't really care..but as long as you have your bank on line with you there should not be a problem.
Robbie
Montreal,Quebec,
Canada
what to do in this case
#3UPDATE EX-employee responds
Sat, June 19, 2004
When you tell them you want ALL YOUR MONEY BACK or A FULL REFUND..Then they have no other choice but to give it to you. Your bank can and has the power todo a charge back, they are being lazy thats all is laziness on their part. What I suggest you do is call mwi back along with your bank representative on the line with you. Once you get a hold of an agent from memberworks make sure the first thing you do is ask for their name and id number.(very important)then tell them you would like to talk with a supervisor, demand it letting the rep know you have your bank on line with you. demand a full refund from the supervisor along with any other charge..also demand to hear the audio tape and demand all other refunds such as overdraft, and any other fees which your bank charged you..they will probably ask you to fax in your statement which is nothing more than a stalling technique.. tell them you would like to fax it in personally to the Montreal office and to the attention of human resources Isabelle Savard..and you wish for your bank to get a call back from them as soon as the fax is received..inform the attorney general on what is going on and what happened..last thing to do is change your bank account and do not give it out to any one anymore.. when you demand to speak to a supervisor ask for Mark,leisa,debbie..they are great as for the others, they don't really care..but as long as you have your bank on line with you there should not be a problem.
Robbie
Montreal,Quebec,
Canada
what to do in this case
#4UPDATE EX-employee responds
Sat, June 19, 2004
When you tell them you want ALL YOUR MONEY BACK or A FULL REFUND..Then they have no other choice but to give it to you. Your bank can and has the power todo a charge back, they are being lazy thats all is laziness on their part. What I suggest you do is call mwi back along with your bank representative on the line with you. Once you get a hold of an agent from memberworks make sure the first thing you do is ask for their name and id number.(very important)then tell them you would like to talk with a supervisor, demand it letting the rep know you have your bank on line with you. demand a full refund from the supervisor along with any other charge..also demand to hear the audio tape and demand all other refunds such as overdraft, and any other fees which your bank charged you..they will probably ask you to fax in your statement which is nothing more than a stalling technique.. tell them you would like to fax it in personally to the Montreal office and to the attention of human resources Isabelle Savard..and you wish for your bank to get a call back from them as soon as the fax is received..inform the attorney general on what is going on and what happened..last thing to do is change your bank account and do not give it out to any one anymore.. when you demand to speak to a supervisor ask for Mark,leisa,debbie..they are great as for the others, they don't really care..but as long as you have your bank on line with you there should not be a problem.
Robbie
Montreal,Quebec,
Canada
what to do in this case
#5UPDATE EX-employee responds
Sat, June 19, 2004
When you tell them you want ALL YOUR MONEY BACK or A FULL REFUND..Then they have no other choice but to give it to you. Your bank can and has the power todo a charge back, they are being lazy thats all is laziness on their part. What I suggest you do is call mwi back along with your bank representative on the line with you. Once you get a hold of an agent from memberworks make sure the first thing you do is ask for their name and id number.(very important)then tell them you would like to talk with a supervisor, demand it letting the rep know you have your bank on line with you. demand a full refund from the supervisor along with any other charge..also demand to hear the audio tape and demand all other refunds such as overdraft, and any other fees which your bank charged you..they will probably ask you to fax in your statement which is nothing more than a stalling technique.. tell them you would like to fax it in personally to the Montreal office and to the attention of human resources Isabelle Savard..and you wish for your bank to get a call back from them as soon as the fax is received..inform the attorney general on what is going on and what happened..last thing to do is change your bank account and do not give it out to any one anymore.. when you demand to speak to a supervisor ask for Mark,leisa,debbie..they are great as for the others, they don't really care..but as long as you have your bank on line with you there should not be a problem.
