- Report: #1140821
Complaint Review: MY ALARM CENTER RECEIVABLE - San Antonio Texas
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MY ALARM CENTER RECEIVABLE
San Antonio, Texas, USA
Phone:
866 484 4800
Web:
https://www.myalarmcenter.com/support/contact-us
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MY ALARM CENTER RECEIVABLE Getting billed for an alarm system on a house I have not lived in for over a year. San Antonio Texas
I had an alarm System service on my house. Over two years ago they (Hawk Security) just stopped billing me and stopped providing service. I never renewed the contract. I moved out of the house in Feb, 2012. That company has been bought by My Alarm Center. This month (April) I received a debit on my bank account for $28.13. I called My Alarm Center and they said because of the high volumn of calls they would take my number and call back.
I waited two days and still no call. I called my bank and put a stop payment and for them to refuse any more billings. After reading all the other complaints I am not taking chances with these people. I think they are very unprofessional.
1 Updates & Rebuttals
My Alarm Center
Newtown Square,Pennsylvania,
We'd like to get this fixed!
#2UPDATE Employee
Wed, April 23, 2014
Baghdaddy,
We're sorry that we didn't get this resolved for you when you called us. We care very much about our customers, and it sounds like there was a mistake as we transitioned all of the account information from Interface (Hawk's previous owner) to My Alarm Center and somehow started billing you erroneously. We want to get it fixed!
We were unable to identify your account from the limited information here. Can you please email us at [email protected] so we can get this resolved ASAP?
Again, our apologies!
-My Alarm Center
