- Report: #1112396
Complaint Review: My Play Direct - Internet
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My Play Direct
Internet, USA
Web:
http://www.myplay.com/direct/
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My Play Direct Play DirectBreaking Bad Store MyPlay Direct The MOST Terrible Customer Service Experience of My Life New York New York
MyPlay Direct is terrible. I pre-ordered the Breaking Bad full series on October 1st, 2013 basically the first day it went on sale. I prepaid $230.78. This was also the only Christmas Gift I could afford for my husband. It did not arrive and at no time did I receive any sort of noitification. As the Christms holiday came closer, late November, I tried on several occasions to contact them via an online form. It took almost a week to get back to me after my first inquiry and the first response took me emailing on three occasions. Once someone finally got back to me I was then told on three occasions that there had been an issue with the order and thatit had shipped but was then sent back to them for some unknown reason and they would go ahead and ship me the Breaking Bad series. I was sent faulty tracking information and on every occasion that I tried to get back in touch they would take several days to respond and continued to tell me they would help to get me the product. I told them I would pay extra and do anything to get this product in time for Christmas so my husband would have a present. They told me that expedited shipping was not possible but it would be coming in the mail.
I could never get an actual person to help me. I asked on six occasions to have somebody call me or for someone to provide a customer service phone number that I could then call. On no occasion would they acknowledge that I asked the question, call me or provide me with a customer service phone number.
Now, if you can believe it, today on January 2nd, 2014 I received an email that unfortunately they have no stock left and the product cannot be shipped?! I have never heard anything so ridiculous.
I will send several negative reviews about this because I have never in my life experienced such terrible customer service. They did nothing to help resolve the issue, no apology and they were negligent on their end. Their lack of professional, helpful service is greatly lacking and I hope that others that have had similar experiences share them so that justice can be served.
1 Updates & Rebuttals
MyPlay Direct Customer Service
New York,New York,
Apologies, and what's your order number?
#2UPDATE Employee
Mon, March 24, 2014
Hi - we're sorry your shipment didn't arrive. These orders shipped UPS Ground, and their tracking is normally very reliable. So this is very unfortunate, and we understand your frustration. I would very much like to investigate this issue, to see why our customer service agents haven't been more helpful, and to find out why you didn't receive the order you've been waiting for for months!
Plase send us your order number, or tracking number, or customer service ticket number so that we can investigate the issue.
Again, our apologies,
MyPlay Direct.
