- Report: #998720
Complaint Review: MYFEEPLAN.COM - Internet Internet
Reported By:
Mark -
Robbinsdale, Minnesota, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
MYFEEPLAN.COM
Internet, Internet, United States of America
Phone:
Web:
http://myfeeplan.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MYFEEPLAN.COM Scam, Unauthorized Bank Access, Internet
I was checking my bank account and a pending transaction with the description "MYFEEPLANCOM UT" showed up in the amount of $19.95. I looked them up and all I could find was complaints from other people being scammed. It took a while for me to actually find their website, and from what it said, they are a customer service business that gives out driving/criminal records(which I hadn't requested), and it still looks fishy because I was unable to find a phone number.
All I could do was use the live chat service to speak to a representative. In short I was asked to give the email address and zip code that where associated with my account on their website(which I never set up). I did and was asked if I would like to close the account and void the charges. I said yes and was given a confirmation number.
I guess we'll see if it goes through but I'm disturbed as to how they got my info, and, if it's a legitimate company, why they didn't notify me via email of the charge or the account set-up.
All I could do was use the live chat service to speak to a representative. In short I was asked to give the email address and zip code that where associated with my account on their website(which I never set up). I did and was asked if I would like to close the account and void the charges. I said yes and was given a confirmation number.
I guess we'll see if it goes through but I'm disturbed as to how they got my info, and, if it's a legitimate company, why they didn't notify me via email of the charge or the account set-up.
3 Updates & Rebuttals
JoshCustomerService
Denver,Colorado,
USA
George We Can Help
#2REBUTTAL Owner of company
Thu, January 31, 2013
George,
Please email [email protected] and I can offer you a refund of the charge. I apologize for any problems.
Thank you,
Josh F.
Customer Service Manager
george
bradenton,Florida,
United States of America
owner
#3REBUTTAL Individual responds
Wed, January 30, 2013
a fee of 19.95 is take out of my credit card
JoshCustomerService
Denver,Colorado,
USA
CS Response
#4REBUTTAL Owner of company
Mon, January 21, 2013
Dear Mark,
Please email [email protected] and I can offer you a refund of the services charged. I apologize for any inconvenience and I would like to help you in any way I can.
Thank you,
Josh F.
Customer Service Manager
