- Report: #35272
Complaint Review: mygarb.com - Nationwide
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mygarb.com
Nationwide, U.S.A.
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mygarb.com ripoff never sent paid for merchandise internet
Went online and ordered a t-shirt. The shirt was paid for via credit card and was never sent. The payment did however showed up on my credit card statement.
Cathy
Ketchum, Oklahoma
Cathy
Ketchum, Oklahoma
2 Updates & Rebuttals
Glenn
Brooklyn,New York,
U.S.A.
Sorry you did not receive shipment. Easily solved.
#2UPDATE Employee
Mon, December 09, 2002
On behalf of MyGarb, I am sorry you did not receive you order. There must have been an error, perhaps on our part. Though it should be noted that even slight inaccuracies in shipping information sometimes results in misshipments. When shipments are returned to us, we make every effort to contact the purchaser via all methods provided us in the order process. To solve your problem, please contact us at [email protected] or our chief at [email protected] and tell them you've been contacted by me personally through this Website. You have an order confirmation number to prove your order. We can also confirm and track your order by other things such as your name and address. At the very least, you will be able to redesign your shirt at no charge of course. For every few orders that don't immediately (or ever) reach their intended recipient, we've delivered to over 100,000 satisfied customers this past year alone. We'll get your shirt out to you right away. Please accept our apologies. We're sorry you needed to go to such lengths to reach us. Glenn Severance [email protected]
Chris
Fort Worth,Texas,
It's actually illegal to do this
#3Consumer Suggestion
Fri, November 15, 2002
One thing to keep in mind is the government actually has laws in place against this practice. Not that this will help you now, but it is information that might come in handy (say lawsuit). The law states that a company MAY NOT charge your credit card UNTIL the item has been confirmed as shipped. Most companies comply with this rule, but if your credit card was charged and you never received the item, well you get the point. I, also, say this cause screwups like this might scare people away from the internet, but there ARE many reputiable companies out there. Good luck, and I hope this helps someone out there.
