Complaint Review: MyPlayDirect - Internet

Items ordered: July 29, 2014

Items received: February 3, 2015

The shirts are good quality, well made and very awesome. Definitely worth fighting for, but not something anyone should have to fight for. There is no excuse for making a customer shout into a void for six months in order to buy T-shirts. I'm glad to have them, I'm glad to not have been charged money for them, but I'm disappointed in the experience overall.

I sincerely hope that MyPlayDirect gets its act together in the future and uses this as an opportunity to IMPROVE themselves.

After 70 days of asking to be put in touch with a manager, I finally spoke to Christine, manager of the email support team. This is a direct result of appealing to Legendary Films via twitter and they stepped in and took action on my behalf. Christine and her team are not the problem here - the email support team I expect bears the brunt of a lot of abuse that should be directed at the upper management of the company. 

Apparently the shirts had never actually been ordered. No one who has ordered Pacific Rim shirts from the Legendary store has received them because MyPlayDirect never actually ordered them and in spite of six months of customer complaints, it was only top-down pressure that stirred the upper management into action. 

I am given to understand now that the shirts should actually be on order. I asked Christine to pass along my message to the upper management at MyPlayDirect that their behavior is unacceptable. Most people will not make the distinction between Legendary Films and MyPlayDirect and will see this delay as an insult to the very people who support the company, not understanding that Legendary cares very much about their fanbase while it is MyPlayDirect and its fat cat managers who care nothing for the fans or proper customer service.

So the email team was doing what they could with the limited resources allowed them by the management of this company. I still have absolutely no faith that they will deliver the shirts by February 17th, but at least I have an explanation and, short of delivering the product, that was all I was asking for.

In today's world, companies cannot get away with this kind of gross negligence. And that is what it is - this isn't lack of attention to detail, this is a failure on the most fundamental, basic level. Someone flipped the switch on the site to claim the shirts were in stock, someone approved that switch flip. Someone failed to properly confirm the shirt order with the vendor, and I assume a whole lot of someones had a grand time ignoring my complaints.

If someone had actually looked into my complaints back in November, these shirts could have been properly ordered then and I would have them already and everyone would be happier. As it stands, maybe come February 17 I'll be a happy fan with my shirts. Maybe not.

In any case, I want to loudly and happily thank Legendary Films for stepping up to the plate, taking ownership of the situation and taking action. I want to thank Christine for calling me - I'm sure that wasn't an easy thing to do. I worked in retail for over 6 years and I hated calling irate customers, so I understand it's difficult, especially when it's not your fault personally. Legendary Films is my new hero for life and is a company I stand behind all the way. Thank you for Pacific Rim and I'll forgive any movie you may have made that I didn't like because you are a company with integrity and you came through for me.

I hope that this signals a new era for MyPlay Direct - one in which they step up their game and start performing better for their clients and for the fans of their clients. 

Up until today, the items that I ordered (now) 171 days ago were listed on the site as being "in stock" and shipping in "1-2 business days". Up until today, January 15th, my order status still reflected that the items would ship by January 2nd (bear in mind that I ordered them last July). Today I found that my order status had changed, but they did not notify me which is really the VERY least they could do after making me wait this long. Now they are estimating that the items will arrive, on the outside, 204 days after placing my order. They have also changed their website to reflect the new status since I brought to their attention their FRAUDULENT claim of having the items in stock.

So what I want to know is whether they:

1. Actually HAD the items in stock and DELIBERATELY did not ship them to me and purposefully waited until they were out of stock

2. NEVER had the items in stock and were knowingly and DELIBERATELY committing fraud/false advertising by claiming to have them in stock

Has ANYONE received items purchased from the Legendary Pictures official webstore - specifically shirts from their Pacific Rim shop? Has ANYONE ever received contact from a manager at MyPlay Direct or Sony Corp? Is there anyone in charge over there or do they only farm email and twitter work to high school students in Indonesia? Outsourced child labor appears to be their preferred method of employment - I say this not without grounds. One of their twitter kids has a personal Twitter account and he is located in Indonesia and has posted photos which appear to be of a high school classroom. If this is not the case and MyPlay Direct actually employs legal adults then I ask for them to step forward and refute this, but from where I sit, it appears that they are using foreign child labor.

In any case, they will not deliver the items in the newly quoted time frame. I know they won't. They know they won't. But they won't admit it. They will continue to lie to me and when February 17th arrives, I will post another update letting you know how they failed to deliver during the newly quoted time frame. I will then spend another 3 weeks waiting for them to update the status of the order, at which time they will either cancel the order and lie, claiming to be out of stock, or they will push the delivery window back again.

I have no confidence in MyPlay Direct. Not once has an employee of this company told me anything but lies. Not once have they answered my question - who is in charge there and why has my order been delayed?

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