- Report: #1114004
Complaint Review: Myriad Labs and Genetics - Salt Lake City Utah
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Myriad Labs and Genetics
Salt Lake City, 84108 Utah, USA
Phone:
(801) 584-3600
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Myriad Labs and Genetics Myriad refuses to file claim with insurance companies, insists that you pay out of pocket Salt Lake City Utah
Myraid apparently has a policy of not filing claims with insurance companies they feel will not approve your test. In this way, they are stating it is up to THEM to make the desicion and NOT your insurance company as to what is covered. They will insist that they have a "team" of people who are more capable than you of deciding whether or not it should be submitted to your insurance company. The ONLY recourse is for you to pay out f pocket for the test. I received MANY calls asking me what I'd like to do. Everytime stating I would like to submit it to my insurance for approval -they NEVER did. Eveytime telling me, your insurance will deny it, so we won't submit it. After nine months of ther strong-arm tactics and continued refusal to even submit the claim, I gave in and paid the money for the test.
This is WRONG. It is ridiculous and unfair that THEY are making the decision. I would have much preferred a denial from my insurance company which they CLAIM was deinied although I NEVER got a statement of deinal from BCBS. BCBS never had record of it EVER being submitted. Myriad is the only choice for this kind of testing so there is no alternative.They hold all the information and cards and simply want money out of you. There is no patient advocacy, only a desire for you money. I wish I knew their true rate of error in their tests, something I oddly cannot find but am sure it exists.
Good luck if you ever have to work with them. Realizing that you simply must do whatever THEY want you to do will bring about less stress at an already difficult time of discovery. It's their way or the highway. Perhaps a good slogan for them might be -"Testing done our way or just wait and see if you're gonna die".
Kudos to them for making a difficult experience even worse.
2 Updates & Rebuttals
Linda
Buffalo,New York,
Continuing with the your rhetoric I see
#2Author of original report
Fri, October 03, 2014
AGAIN, I was not asking for you to submit a bill for payment. I merely requested that you submit it for REVIEW by my insurance company so that it went through the proper paces to reach their SECONDARY tier of board for consideration of coverage. THIS is the opportunity you denied me, but deciding for me that they would not cover the testing, and that I was therefore not worth your time or effort. YOU gave me NO CHOICE but to pay out of my own pocket. In fact, I don't even have any paperwork I can submit on my own for proof that this test even occurred. Thanks for nothing AGAIN.
It is apparent that you PREFER to fleece and squeeze people for payment FIRST (did I mention the scare tactics used by your people calling me every other week to ask if I wanted to just go ahead and pay out of pocket, because wouldn't I sleep better just knowing...), know that the need for these services to be covered by insurance companies is never seen as needed because they never get the chance how many times they are requested. in this manner, it continues to be viewed as a once every now and then thing -which is what you just stated you belive happens -which does not make it a FACT. If it is a fact, please qualify it with evidence. These policies -your policies- continue to disenfranchise segments of the population. You really should want to address this matter, but I am certain you will not. It took you months to even respond to this.
i hope someone out there who has the resources to do so, takes you to task.
Myriad Billing Dept
Salt Lake City,Utah,
Rebuttal
#3UPDATE Employee
Thu, October 02, 2014
I apologize for your frustration with your recent billing experience, but the explanation is simple. Non-contracted testing cannot be billed to a healthplan that will not allow it to be billed to them. Many payor contracts are written this way. If a patient elects testing that isn't written into the contract, (a very rare issue anyway) the payor will not allow the provider (us) to submit a claim for the service. This is the only reason a patient would be asked to pay full test charges under a self pay arrangement. Self pay arrangements come with a 10% discount if paid in one installment, or with interest free financing for upto 25 months on a payment plan. Myriad also has generous hardship programs available for those who can't afford testing. For more information on Myriad's billing policy, please visit www.MyriadPromise.com
