PISSED_OFF
United States of America#2Author of original report
Thu, August 23, 2012
I am the one who filed the original report, but, I have just received a call from who I think was one of the, in my opinion, nicest managers, from Namco Branch Brook HeadQuarters, who was very understanding and who called with a SOLUTION instead of excuses.
I must admit that I was very pissed off earlier when I filed that report, because I felt that I was left struggling in the water for a couple of days without anyone from their customer service having any consideration for my problem.
I still think that the company's customer service reps need to work on their ethics and skills, but to throw out a whole company was wrong from my side, and that is why I am herewith extending my apologies especially to that nice guy who was so quick in calling me and offering me a solution.
Thanks again (If you read this you know who you are :-) )! I really appreciate your cordiality, professionality and help!