- Report: #914282
Complaint Review: Natchez Solution - Madison Mississippi
Reported By:
Dena -
Amherst, Virginia, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Natchez Solution
301 Dunleigh Ct. Madison, 39110 Mississippi, United States of America
Phone:
601 856-4996
Web:
Categories:
Business Rating:
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Natchez Solution Great Product, Poor Business Practices Madison, Mississippi
I ordered 6 bottles of Natchez Solution on the recommendation of a friend who had sold it in her gift shop when she owned it. I loved the product so when I ran out, I reordered a gallon. That was March 28, 2012. We left for vacation and I expected it to arrive while we were away. No product. I emailed the company a week or so after we returned and got no response. I called the telephone number several times. Finally, Bruce answered and explained that the steam jacketed kettle had blown and they were either waiting for a new one or parts for this one. He assured me he would send the product. On June 22 I sent an email saying that as I had paid $88 for the gallon of polish through PayPal and after 45 days they will not reimburse the buyer I had no recourse but to file a complaint. Bruce assured me the product would go out that weekend. A week later my area was hit with a Derecho which caused us to lose power for 11 days and delayed my contacting the company. It is now July 19th and I still have not received my product. Dena in Amherst, VA.
1 Updates & Rebuttals
Bruce
Brandon,Mississippi,
U.S.A.
Has this been resolved
#2REBUTTAL Owner of company
Tue, August 30, 2016
I see this rip report ... do I still owe you product. Please email me at [email protected] and if I still owe you product please tell me what you ordered and where to send it. Thank you, bruce owen
