Complaint Review: NATIONAL ACTION FINANCIAL SERVICES - Williamsville New York

Phone number 1-716-650-6240 has called me eleven times between 7:04pm Central time Jan. 11, 2007 and 9:36am Jan. 23, 2007. They called my cell phone number. An emblem showing a computer and a phone shows on my cell phone, indicating that it is a computer calling my phone. No message is ever left.

I called the number back on Jan. 18, 2007 at 1:30pm. The woman who answered told me they didn't have my number connected with an account. I said yes they do because they keep calling. She rudely debated the matter with me. I asked to speak to a manager - and a real manager, not a call center person who calls himself a manager.

The next person who talked to me was much more polite, but he said they must have a wrong number. I told them that can't be the case since several times in the previous week. He said that he would look into it, and if they call me again, to call back and report it. I told him that no, I'm not calling again, to please consider that conversation to be my cease and desist call. I indicated that if they call me again, I will report it elsewhere.

I didn't hear from them again for a few days, and I thought it had been taken care of, until Jan. 22, 2007 when they called again. Then they called me back four times on Jan. 23, 2007. The first three calls on the 23rd were all within an hour and five minutes, and then a fourth call came the same day at 1:00pm. I tried to answer it, but I cannot.

The cell phone usually gives me a choice to accept or reject a call, and with this number, but the accept prompt did not appear on my cell phone, leaving my only choice to be to reject it. Calls normally pick up when I open the flip phone, but in this case, it did not; it just kept ringing.

So, on the 23rd, after the 1:00pm call, I once again called the number back (using call return with the number on my Caller ID, to try to get my number taken out of their system. It took six calls for me to get someone who was polite and professional. One of the first five calls was not answered, and I think I got the same guy the first two times. The second time I talked to him, he claimed his name is Darren.

The first time was unbelievably rude. He claimed they are not calling me. I said yes they are, and I have eleven calls from them showing on my cell phone Caller ID to prove it! Yet he kept insisting they are not calling me. I was getting increasingly irritated at him basically calling me a liar. He kept interrupting me, and at one point, he said What are you, some kind of a dog? and started barking! I told him not to insult my intelligence. He hung up on me.

The second call (to whom I think was the same guy) said he was a 19-year-old man I interrupted him and said, Well, I'm a 45-year-old woman, and don't talk to me in that tone of voice. He hung up on me (again?).

The third guy I talked to was just as unprofessional, and I informed him that I know who they are, who they work for, where they are located, and that I have reported them to the BBB and to the National Do Not Call Registry. And if it continues, my next call will be to a lawyer.

I also informed them that I have my credit card report as of January, 2007, and it is excellent, with no bad marks reported so there is no reason a collection agency should be calling me. (As you can see, I've done my homework!) He said I can report them to whoever I want and also hung up on me.

Well, the more professional girl told me (as had the more polite guy I spoke to on Jan. 18 after also having talked to an unprofessional woman who sounded like she was on drugs), that my phone number isn't attached to an account. I asked the girl I spoke to on the 23rd to please check it by my name. She couldn't find my name, and the only other person with my last name was in Washington. I asked if they had an auto-dialer. Yes, they do. I said that my number is programmed in there, and could someone please go into the system and take it out. She said she'll check into it. Then she said maybe it's a glitch with the phone company.

After I thanked her for her more professional attempt to clear this up, I asked her if she would let their real supervisor know that some of those incredibly rude kids should be reprimanded at the very least, and said that if I talked to anyone at my job like those guys talked to me, I would be fired pronto! By the way, she is 18 years old. She must be new there, because she didn't get ugly with me.

My next call was to my cell phone carrier to check and see if there could be a glitch, and no, that is not the case. I then called my Dad who retired from the same cell phone company, and he didn't think that was the case, either. Incidentally, I have had the same cell phone number for almost nine years. I don't want to have my cell phone number changed just because of this one company harassing me.

For the record, these are the dates and times I have received calls from this company, and the dates and times I called them in an effort to make them stop calling my cell phone:

Jan. 11, 2007 at 7:04pm

Jan. 13, 2007 at 8:17am

Jan. 15, 2007 at 9:41am

Jan. 16, 2007 at 12.40pm

Jan. 17, 2007 at 12:51pm

Jan. 18, 2007 at11:24pm

Jan. 18, 2007 at 1:30pm -- I called them from Caller ID

Jan. 22, 2007 at 8:08am

Jan. 23, 2007 at 8:32am

Jan. 23, 2007 at 9:13am

Jan. 23, 2007 at 9:36am

Jan. 23, 2007 at 1:00pm

I called them six times after the fourth call that I received on Jan. 23. Here are the times:

Jan. 23, 2007 at 1:01pm

Jan. 23, 2007 at 1:07pm

Jan. 23, 2007 at 1:10pm

Jan. 23, 2007 at 1:11pm

Jan. 23, 2007 at 1:13pm

Jan. 23, 2007 at 1:30pm (when I finally talked to the girl).

Sheila

Nashville, Tennessee
U.S.A.

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