- Report: #900630
Complaint Review: National Auto Care - Westerville Ohio
-
Author Not Confirmed
Why?
National Auto Care
575 Westar Crossing Westerville, 43082 Ohio, United States of America
Phone:
1-800-526-8678
Web:
http://nacsolutions.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
National Auto Care didn't cover engine repair. Westerville, Ohio
My car developed a problem with the serpentine belt and tensioner pulley. The dealer informed me that the repair would not be covered under warranty. The warranty company reguards these parts as "wear" items.
I called NAC to verify the dealer's claim. The NAC representative explained to me the serpentine belt is definately not covered under the warranty. He then proceeded to tell me that the tensioner pulley was not listed as either "covered" or "not covered" and company policy is to deny any warranty claim for a part that is not specifically called out on the "covered" list.
As an example, if the oil-pump gear's set screw is not listed under the "covered" section and falls out, causing the engine to lose oil pressure and destroy itself, they would not be under obligation to fix it. How convenient for the warranty company.
The quoted cost for the repair is not unreasonable and I can easily pay for it. My issue lies in principle: I paid for warranty coverage for my car through the dealer at the time of sale and adhered to my end of the contract. I would expect the warranty company to hold up their end of the agreement and cover all "reasonable" aspects of the car needed to maintain proper operation during the warranty period.
I called NAC to verify the dealer's claim. The NAC representative explained to me the serpentine belt is definately not covered under the warranty. He then proceeded to tell me that the tensioner pulley was not listed as either "covered" or "not covered" and company policy is to deny any warranty claim for a part that is not specifically called out on the "covered" list.
As an example, if the oil-pump gear's set screw is not listed under the "covered" section and falls out, causing the engine to lose oil pressure and destroy itself, they would not be under obligation to fix it. How convenient for the warranty company.
The quoted cost for the repair is not unreasonable and I can easily pay for it. My issue lies in principle: I paid for warranty coverage for my car through the dealer at the time of sale and adhered to my end of the contract. I would expect the warranty company to hold up their end of the agreement and cover all "reasonable" aspects of the car needed to maintain proper operation during the warranty period.
