Don
Medina,#2UPDATE Employee
Thu, December 04, 2008
Now the rest of the story. Yes, the consumer is correct that the wrong vinyl was installed. Upon discovery of said problem, an internal investigation was conducted to find the exact cause to the complaint. It was found that the tags on two vinyls had been switched after samples were cut off for conumers to take home. At this point the consumer was contacted and offered a discount to keep the vinyl installed. The consumers husband was completely agreeable to this due to scheduling of other trades. Not much time later a call was received that we did need to replace the vinyl with the proper piece.The origional installer was immediately contacted and the replacement was scheduled. The two vinyls in question were and are identical in quality but different in color and pattern, a sample of each was saved and filed with this cosumers paperwork. Now, as for the claim of needing a new sub-floor. This particular vinyl is installed with a pressure sensitive adhesive. Therefore, the wrong vinyl could be easily removed, new adhesive lightly skimmed, and the correct vinyl easily cut and installed. This is exactly what was done. The consumers bill was approxiamately 2000.00, which of said vinyl and labor only consumed about 450.00 of that total. There were many yards of carpet installed and two other areas of vinyl. The consumer was saved over 700.00 in discounts and sale pricing. I strongly feel that National Carpet Mill Outlet did make a mistake, but we also took care of the problem. What really was the issue is that the consumer was at their end with the problems of moving and remodeling. Thats the rest of the story.